Collections Support Administrator

3 weeks ago

Ottawa, Canada Momentum Financial Services Group Full time

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

Job Description

The Collections Support Administrator provides support by responding to internal and external collections-related requests. The main goal of a Collections Support Administrator is to quickly and accurately resolve all customer issues. This role requires high level knowledge of collection policies and the ability to make accurate decisions based on available information.

RESPONSIBILITIES

  • Consistently delivering an elevated standard of customer service in a prompt and timely manner
  • Keeping current on email communications and workflows, making necessary updates to customers' accounts.
  • Responding to inquiries from stores, collections teams, and customers alike.
  • Proficiently navigating multiple systems to gather pertinent information related to customers' accounts.
  • Using various software’s and programs to complete admin tasks related to collections process
  • Applying accurate result codes when making adjustments and documenting account activities.
  • Demonstrating adept multitasking, effective prioritization, and organizational skills
  • Knowledgeable in collections procedures, policies, and industry best practices.
Qualifications

EDUCATION

EXPERIENCE

  • Experience working with call center technology, telephone monitoring software and Microsoft office products.

SKILLS

  • Ability to multitask
  • Ability to meet tight deadlines
  • Excellent interpersonal and communication skills
  • Customer service oriented
Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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