Customer Support Specialist

2 weeks ago

Richmond Hill, Canada EightSix Network Inc Full time

About iLobby Visitor ManagementiLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency. At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of everyone. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.About the Role:We're looking for a motivated Customer Support Specialist who is passionate about helping others and resolving issues with a friendly and empathetic approach. You will have the opportunity to showcase your communication and problem-solving skills while also building and enhancing our support team, its functions, and our Help Center. You'll become an expert in our products/services, ensuring that every interaction leaves a positive impression. If you thrive in a dynamic environment where no two days are the same and making a difference is the norm, this is the perfect opportunity for youThis role is a hybrid position where you'll be required to come into our office twice a week.Key Responsibilities:Customer Assistance: Respond promptly to customer inquiries via communication channels. Provide accurate and helpful information about iLobby’s products and services. Assist customers in troubleshooting and resolving issues.Process Improvement: Assist in optimizing existing support processes to enhance efficiency, effectiveness, and customer satisfaction. Implement scalable solutions to ensure seamless customer experiences and swift resolution times.Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and empathetic manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction.Product Knowledge: Develop a comprehensive understanding of iLobby’s products and features. Stay up-to-date with product updates and changes.Knowledge Base Development: Collaborate with cross-functional teams to create and maintain a comprehensive knowledge base. Develop and update support documentation, trainings, and self-help resources to empower customers and our team members.Requirements:2+ years of experience in a customer-facing role in a fast-paced and technology-driven environment.Tech-savvyMeet personal/team KPIs by way of CSAT and response times.Excellent communication skills, both verbal and written, with a professional and courteous demeanor.Strong problem-solving skills, the ability to think quickly on your feet and have a keen eye for process improvement opportunities.Patience and empathy when dealing with customers, maintaining composure in challenging situations.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.Familiarity with customer support software and tools such as Zendesk, Microsoft Teams and Help Centers is preferred.Detail-oriented, well organized, efficient with time management.Dedicated to putting the customer first and ensuring an exceptional user experience.Results-driven, strategic thinker.Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.Passion for delivering exceptional customer experiences and a dedication to ensuring customer satisfaction.Ability to work collaboratively across teams, fostering strong relationships and promoting a positive work environment.Why work at iLobby?iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers. We work hard and play hard, and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

Be the first to be notified about new Customer Support Specialist jobs in Richmond Hill, ON

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

About iLobby Facility & Visitor Management

iLobby Facility & Visitor Management in Richmond Hill, ON, Canada

iLobby Facility & Visitor Management in Richmond Hill, ON, Canada

Applying to iLobby Facility & Visitor Management...

By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.

Applying to Customer Support Specialist @ iLobby Facility & Visitor ManagementWhat email should the Hiring Manager contact you at? #J-18808-Ljbffr

  • Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Richmond Hill, ON, Canada EightSix Network Inc Full time

    About iLobby Visitor ManagementiLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • NOC Network Operations Support Specialist

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • NOC Network Operations Support Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • NOC Network Operations Support Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • Bilingual Sales Support Specialist

    1 day ago

    Richmond Hill, Canada Liteline Corporation Full time

    Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like you! With 40 years of dedicated Customer Service behind us, we are expanding our Sales Support Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you...

  • Customer Support Specialist

    2 days ago

    Richmond, Canada Signalchem Biotech Inc. Full time

    Responsibilities: - Support the sales team by directing new customers to sales executives, and facilitating the sales process. - Collaborate with the technical support team to provide superior customer experiences. - Accurately and efficiently process customer POs and credit card payments. - Provide customers with accurate lead times and inventory...

  • Technical Sales

    1 day ago

    Richmond Hill, Canada ABI Auto-Bake Industries Ltd. Full time

    **Why join the ABI LTD team?** We’re passionate about what we do and we’re proud of the equipment we build. Since 1989, we’ve specialized in the manufacturing and integration of automated baking equipment. We’re an industry leader in the development of high-caliber technologies and provide solutions for every stage of the baking process, from...

  • Application Specialist

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Application Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Application Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • NOC Network Operations Support Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    NOC Network Operations Support Specialist The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis. Qualifications Education • 2 years technology diploma in a telecommunications...

  • Technical & Customer Support Specialist

    2 weeks ago

    Richmond, Canada Applied Biological Materials Inc Full time

    **Responsibilities** will include, but not limited to: - Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests - Provide experimental guidance and product support to assist customers with resolving technical issues - Generate price quotations for customized biotech services and products -...

  • Contract Management Specialist

    2 days ago

    Richmond Hill, Canada Compugen Inc Full time

    **Job Title** - Contract Management Specialist **Vacancy No** - VN6899 **Work Location** - Richmond Hill, ON **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...

  • Application Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • (Remote) Support Specialist

    Found in: Talent CA C2 - 2 weeks ago

    Richmond Hill, Canada Harris Computer Full time

    Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities industry. Harris is currently searching for an enthusiastic, quick learner to work in the SilverBlaze organization to provide technical support to our existing...

  • Quotations Specialist

    1 week ago

    Richmond Hill, Canada Amico Group of Companies Full time

    Quotations Specialist - Amico Clinical Solutions Quotations Specialist - Amico Clinical SolutionsRichmond Hill, ON DUTIES AND RESPONSIBILITIES Respond to Sales/customer queries related to product quotes Prepare and provide quotes for new and existing customers Coordinate with other departments,...

  • Quotations Specialist

    1 week ago

    Richmond Hill, Canada Amico Group of Companies Full time

    Quotations Specialist - Amico Clinical Solutions Quotations Specialist - Amico Clinical SolutionsRichmond Hill, ON DUTIES AND RESPONSIBILITIES Respond to Sales/customer queries related to product quotes Prepare and provide quotes for new and existing customers Coordinate with other departments,...