Customer Support Specialist

Found in: Jooble CA O C2 - 2 weeks ago

Richmond Hill ON, Canada EightSix Network Inc Full time

About iLobby Visitor ManagementiLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency. At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of everyone. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.About the Role:We're looking for a motivated Customer Support Specialist who is passionate about helping others and resolving issues with a friendly and empathetic approach. You will have the opportunity to showcase your communication and problem-solving skills while also building and enhancing our support team, its functions, and our Help Center. You'll become an expert in our products/services, ensuring that every interaction leaves a positive impression. If you thrive in a dynamic environment where no two days are the same and making a difference is the norm, this is the perfect opportunity for youThis role is a hybrid position where you'll be required to come into our office twice a week.Key Responsibilities:Customer Assistance: Respond promptly to customer inquiries via communication channels. Provide accurate and helpful information about iLobby’s products and services. Assist customers in troubleshooting and resolving issues.Process Improvement: Assist in optimizing existing support processes to enhance efficiency, effectiveness, and customer satisfaction. Implement scalable solutions to ensure seamless customer experiences and swift resolution times.Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and empathetic manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction.Product Knowledge: Develop a comprehensive understanding of iLobby’s products and features. Stay up-to-date with product updates and changes.Knowledge Base Development: Collaborate with cross-functional teams to create and maintain a comprehensive knowledge base. Develop and update support documentation, trainings, and self-help resources to empower customers and our team members.Requirements:2+ years of experience in a customer-facing role in a fast-paced and technology-driven environment.Tech-savvyMeet personal/team KPIs by way of CSAT and response times.Excellent communication skills, both verbal and written, with a professional and courteous demeanor.Strong problem-solving skills, the ability to think quickly on your feet and have a keen eye for process improvement opportunities.Patience and empathy when dealing with customers, maintaining composure in challenging situations.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.Familiarity with customer support software and tools such as Zendesk, Microsoft Teams and Help Centers is preferred.Detail-oriented, well organized, efficient with time management.Dedicated to putting the customer first and ensuring an exceptional user experience.Results-driven, strategic thinker.Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.Passion for delivering exceptional customer experiences and a dedication to ensuring customer satisfaction.Ability to work collaboratively across teams, fostering strong relationships and promoting a positive work environment.Why work at iLobby?iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers. We work hard and play hard, and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

Be the first to be notified about new Customer Support Specialist jobs in Richmond Hill, ON

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

About iLobby Facility & Visitor Management

iLobby Facility & Visitor Management in Richmond Hill, ON, Canada

iLobby Facility & Visitor Management in Richmond Hill, ON, Canada

Applying to iLobby Facility & Visitor Management...

By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.

Applying to Customer Support Specialist @ iLobby Facility & Visitor Management What email should the Hiring Manager contact you at?#J-18808-Ljbffr

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • NOC Network Operations Support Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    NOC Network Operations Support Specialist The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis. Qualifications Education • 2 years technology diploma in a telecommunications...

  • NOC Network Operations Support Specialist

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • NOC Network Operations Support Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • NOC Network Operations Support Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or...

  • Bilingual Sales Support Specialist

    1 day ago

    Richmond Hill, Canada Liteline Corporation Full time

    Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like you! With 40 years of dedicated Customer Service behind us, we are expanding our Sales Support Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you...

  • Application Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Customer Support Specialist

    2 days ago

    Richmond, Canada Signalchem Biotech Inc. Full time

    Responsibilities: - Support the sales team by directing new customers to sales executives, and facilitating the sales process. - Collaborate with the technical support team to provide superior customer experiences. - Accurately and efficiently process customer POs and credit card payments. - Provide customers with accurate lead times and inventory...

  • Technical Sales

    1 day ago

    Richmond Hill, Canada ABI Auto-Bake Industries Ltd. Full time

    **Why join the ABI LTD team?** We’re passionate about what we do and we’re proud of the equipment we build. Since 1989, we’ve specialized in the manufacturing and integration of automated baking equipment. We’re an industry leader in the development of high-caliber technologies and provide solutions for every stage of the baking process, from...

  • Application Specialist

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Application Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Application Specialist

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems. The Application Specialist (Yardi Systems Software Support) will play a critical role of enhancing business processes and streamlining/automating financial and...

  • Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Mississauga, ON, Canada LinHR Consulting Inc. Full time

    About the client: Our client in the Electronic Consumer Industry with a full range of electronics and appliances into the Canada market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers, and freezers. It is looking for an Customer Support Specialist with effective and good attention to details. Work schedule and...

  • Specialist, Customer Support

    Found in: Jooble CA O C2 - 3 days ago

    Brampton, ON, Canada Loblaw Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one...

  • Support Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Mississauga, ON, Canada beBee Professionals Full time

    Job Title: Support Specialist Location: Mississauga, ON Company: beBee Professionals Job Description: We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and...

  • Specialist, customer support

    Found in: Jooble CA O C2 - 4 days ago

    Brampton, ON, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. L’utilisation du masculin à pour but d’alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité,...

  • IT Support Technician Internship

    Found in: Jooble CA O C2 - 2 weeks ago

    Richmond Hill, ON, Canada ROSS Full time

    Our client is a fast-growing software company. A growing number of Global 3000 companies are using their products to manage the integrity of their enterprise systems. Their clients range in industries as diverse as Financial Services, Telecom, Oil & Gas, Technology and Managed Services, etc. They have engaged ROSS () to help them recruit a Technical...

  • Customer Service Assistant

    Found in: Jooble CA O C2 - 2 weeks ago

    Richmond Hill, ON, Canada EightSix Network Inc Full time

    About iLobby Visitor ManagementiLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking,...