Technical & Customer Support Specialist
4 weeks ago
**Responsibilities** will include, but not limited to:
- Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests
- Provide experimental guidance and product support to assist customers with resolving technical issues
- Generate price quotations for customized biotech services and products
- Collaborate with logistics team on product shipment and relevant documentation
- Follow up on customer orders, production timeline and shipment statuses
- Work with production teams and contribute ideas to improve customer satisfaction
- Analyze and suggest solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking
- Other technical and customer support and up-selling related tasks
**Qualifications**
- Past experience working in the service, retail or customer care industries is an asset
- Strong desire to provide exceptional customer support, going above and beyond to address customer core needs; at least 1 year of customer service experience in a research reagent company is preferred
- Strong analytical approach to troubleshooting, and proven ability to problem-solve independently
- Excellent verbal and written English communication skills
- Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
- Excellent time management skills, ability to multitask, and work in a fast-paced environment
- Excellent organization skills
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