Customer Relations Officer
1 week ago
Job Description Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients. What does your typical day look like? Conduct a detailed, unbiased review of the initial claim while considering the merits of the correspondence submitted to render a decision for the claimant; Communicate with claimants as required; Develop understanding of Global Excel’s operational processes in relation to many types of service offerings (e.g.: med, non-med, P&C); Interact with other operational teams to request input on a claim or to request action be taken; Manage high-profile cases and analyze complex customer service issues; Support operational continuous improvement through systematic tracking and distribution of areas to improve our processes; In coordination with account management, request escalation of claims to our Corporate Clients for additional consideration as appropriate. What skills and training do you need? College diploma or equivalent; Excellent verbal and written communication skills in English required. French language skills would be considered an asset; 3-5 years of experience in customer service preferred; Benefits or claims assessment experience is an asset; Strong analytical and decision‑making skills; Autonomous and detail oriented; Excellent interpersonal skills, judgment and professionalism. If you're ready to take the next step in your career, apply today and make an impact When you apply: If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. We offer you Global Excel offers more than a position; We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; A professional future with opportunities for development, growth, and advancement; RRSP Match program; Financial assistance to employees who wish to continue their education; Work/life balance, health and wellness initiatives including an excellent EAP program; Employee engagement programs that focus on fitness, food, and fun. To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: #J-18808-Ljbffr
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Customer Relations Officer
1 week ago
Sherbrooke, QC, Canada Global Excel Management Full timeJob Description Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients. What does your typical day look like? Conduct a detailed, unbiased review of the initial...
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Customer Relations Officer
1 week ago
Sherbrooke, QC, Canada Global Excel Management Full timeJob Description Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients. What does your typical day look like? Conduct a detailed, unbiased review of the initial...
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Sherbrooke, Canada Imeka Full timeImeka is a leading neuroimaging technology company combining diffusion MRI and AI to map the state of white matter. We provide an FDA-approved medical tool for clinical use, enabling improved care for patients with neurological diseases and brain conditions. Our tools aim to make cutting-edge technology (diffusion MRI) easily accessible and interpretable by...
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Conciliation Officer
1 week ago
Sherbrooke, Canada Gestion Global Excel Inc. Full timeEducation: Earned doctorate degree - Experience: Experience an asset - **Work site environment**: - Business - ** Tasks**: - Motivate staff - Conduct individual and group counselling sessions - ** Supervision**: - No supervision responsibility - ** Personal suitability**: - Excellent oral communication - Team player - Efficient interpersonal skills - **...
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Claims Resolution
1 week ago
Sherbrooke, Canada Global Excel Full timeA leading service provider in Sherbrooke is seeking a Customer Relations Officer to enhance customer experiences by managing claim decision appeals and complaints. This role requires strong analytical skills and excellent communication abilities in English, with French considered an asset. The ideal candidate should possess 3-5 years of customer service...
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Office Assistant
2 weeks ago
Sherbrooke, Canada Phoenix Contracting Full time**Job Overview** **Responsibilities**: - Manage front desk operations, including greeting visitors and answering phone calls with professional phone etiquette. - Assist with scheduling appointments and maintaining calendars for staff members. - Perform clerical duties such as filing, data entry, and document preparation. - Provide customer support by...
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administration officer
1 week ago
Sherbrooke, Canada Government of Canada - Central Full timeOverview Languages: French Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years Hybrid Work must be completed both in person and remotely. Responsibilities Establish work priorities and ensure procedures are followed and deadlines are met Carry out administrative activities of establishment Administer policies and...
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Admissions - Officer
2 weeks ago
Sherbrooke, Canada Bishop's College School Full timeOverview Established in 1836 in Quebec, Canada, Bishop’s College School (BCS) is co-educational IB World School offering the International Baccalaureate Diploma Programme and certificates. With a campus bordered by farmland and rolling hills on one side and by the city of Sherbrooke on the other, BCS is a small, welcoming community and a “home away from...
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Admissions - Admissions Officer
7 days ago
Sherbrooke, Canada Bishop's College School Full timeOverview Established in 1836 in Quebec, Canada, Bishop’s College School (BCS) is a co-educational IB World School offering the International Baccalaureate Diploma Programme and certificates. With a campus bordered by farmland and rolling hills on one side and by the city of Sherbrooke on the other, BCS is a small, welcoming community and a “home...
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Receptionist - Administrative Officer
2 hours ago
Sherbrooke, Canada Soucy Group Full time**WHAT TO EXPECT**: You're joining an innovative company with over 200 employees, international reach, and still growing after 50 years! Here's an overview of your tasks: - Perform various administrative tasks related to filing, data collection, data entry and compilation - Take phone calls and greet visitors - Manage the inventory of office supplies -...