Administrative Support 09, C-IMRAC and PAAU

4 days ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

POSITION SUMMARYThis position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.QUALIFICATIONSPost-secondary diploma/certificate in medical office administration or equivalent combination of education and experienceMedical terminology certificateMinimum 2-3 years\' experience in a health care environmentPrevious experience in a rapid assessment clinic is an assetDemonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and CollaborationPrevious experience with EPIC (Dovetale), Outlook and Web accessIntermediate level in MS Word, MS Excel, SpellingAbility to communicate effectively and tactfully, both in person and by telephoneMaintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situationsEssential to demonstrate compassion and understanding with patients and their families in all interactionsStrong organization skills, with ability to set own priorities and work with minimal supervisionExcellence in grammar, spelling, and punctuation, together with report writing skillsRESPONSIBILITIESRegisters patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, TeamsAssembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookingsProvides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous mannerHandles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheetsMaintains unit statistics and produces various reports, patient profilesProvides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetingsSchedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookingsAssists with other unit activities as assigned by ManagerWAGE RATEHourly $28.87...$30.14... $31.37 (plus 14% in lieu of benefits) #J-18808-Ljbffr

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