Ops Administrator II

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to, Employee Roster Management Application (ERMA), MySchedule BlueYonder (BY) and the accompanying Spotfire Dashboard. Serves as a customer’s first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.Essential FunctionsResponsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and managementPrints rosters from MySchedule systems and provide to management for daily operational sort functionWorks closely with management on filtering, printing, and preparing data metrics within reporting dashboardsSupport package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and useAssists with all package handler tasks and troubleshooting within MyScheduleProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephoneReviews, researches and/or enters data in various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve and/or escalation customer inquiries and issuesAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for reviewResponsible for records management tasks such as maintenance, destruction and inventoryEnsures all package handler information is updated into corresponding systems. In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description.Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephoneReviews, researches and/or enters data into various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve and/or escalating customer inquiries and issuesAssists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for reviewProvides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates)Provides customer service and support for both internal and external customers for HR-related processesAssists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employeesConducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/complianceProvides support on auditing, reviewing, and processing the human resources paperwork and formsProvides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log)Generates, compiles, and distributes HR reportsParticipate in special projects, to include job fairs and HR Assessments, etc.Provides support to HR Department as neededMust maintain confidentiality and perform all duties in accordance with company policies and proceduresPerforms other duties as assigned.Minimum EducationHigh School Diploma or GED requiredMinimum ExperienceTwo (2) years customer service, clerical or related experience requiredKnowledge Skills and AbilitiesGeneral business skills such as typing; data entry and review; and use of phone, copier, and faxSoftware skills, including use of Microsoft Office software and web-based applicationsCustomer service skills necessary to effectively and professionally respond to requestsTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goalsPay TransparencyPayAdditional Detailsschedule hours 12:00 to 17:00DISCLAIMERThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.Employment Equity StatementAt FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs. #J-18808-Ljbffr