Scrum Master Business Analyst

2 weeks ago


Mississauga, Canada Cynet systems Inc Full time

Job Description Responsibilities Facilitate Agile ceremonies: daily standups, sprint planning, backlog refinement, retrospectives. Elicit, analyze, and document business and functional requirements for chatbot features. Own and prioritize the product backlog aligned to business outcomes and compliance standards. Coordinate with Salesforce developers, QA, and downstream teams to remove blockers and track progress. Provide clear status reporting, risk issue management, and stakeholder communication. Ensure delivery governance and adherence to Agile best practices within the pod. Required Skills & Experience 6 years in Agile delivery as a Scrum Master and/or Business Analyst. Working knowledge of Salesforce clouds and chatbot solutions (Agentforce or equivalent). Strong stakeholder management, facilitation, and documentation skills. Insurance domain experience preferred; familiarity with compliance and data privacy. Proficiency with Jira, Confluence, and backlog management. Preferred Certifications Certified Scrum Master (CSM) or equivalent Agile certification. #J-18808-Ljbffr


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