Customer Care Representative

1 week ago

Dartmouth, Nova Scotia, Canada Johnson Controls Full time

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions

Let's Build a better Tomorrow Together

What we offer: 

  • Competitive Starting Pay 

  • Paid Extensive Training with Best-in-Industry Resources

  • Career Advancement Opportunities across Business and Geographies

  • Company Vehicle

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Life Insurance 

  • Short-Term and Long-Term Disability 

  • Competitive Retirement Saving Plans

  • Employee Assistance Program 

  • And more  

Check us Out: A Day in the Life of Building JCI's Future

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How you will do it

  • Adhere to current Johnson Controls policies, procedures, products, programs and services.

  • Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.

  • Responsible for retention, customer satisfaction and growth within the customer base

  • Deliver increased sales against an assigned quota.

  • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

  • Interface effectively with district operations to deliver and improve service delivery.

  • Determine customer needs and develop sales strategies to meet those objectives.

  • Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

  • High School Diploma

Preferred

  • BA, BS or similar degree highly preferred
  • 2+ years of sales and/or customer service experience with a similar product, service or industry
  • Highly motivated and successful driven.
  • Excellent communication skills and ability to quickly qualify for opportunities.
  • High degree of self-discipline.
  • Independent, creative thinker.
  • Ability to sell intangible services.

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.

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