Account Manager

3 weeks ago

Ottawa, Canada Leveragetek Full time

Summary

Reporting to the Vice President, Sales, this role provides the opportunity to represent LeverageTek IT Solutions to existing, highly valued customers who have come to love and appreciate what we bring to the table. Approximately 75% of this B2B outside sales role will be focused on maintaining and nurturing existing (live) customer relationships, while 25% will be focused on springboarding off these successes into developing new business. You are an experienced relationship-builder with high EQ, and you possess an ability to ‘farm’ existing business like no other. You have a cast iron work ethic and your steadfast follow up skills and client-service mentality are professional attributes that make you stand out amongst your peers. Personal integrity is at the root of all decisions you make. You have a strong aptitude, and you are very curious by nature. You love tracking upcoming customer needs, understanding their projects, and positioning your company to deliver. You are so aligned and in tune with your customers’ success that they often forget that you are an outside supplier and not a trusted internal partner.

Responsibilities

  • Maintain and grow LeverageTek’s presence in existing client organizations by continuously meeting with valued customers and keeping service levels high.
  • Manage numerous ongoing staffing engagements by frequently meeting with customers and billing consultants.
  • Conduct targeted cold/warm/hot calls and emails to further develop active clients and expand LeverageTek’s presence.
  • Schedule & attend frequent customer meetings in person and via video call.
  • Attend customer events and other relationship building activities that can at times occur out-of-office and outside of regular working hours.
  • Frequently attend meetings with consultants at, or near, the customer’s work site. Maintain strong relationships.
  • Clearly communicate your customers’ staffing needs to LeverageTek’s recruitment team by providing concise descriptions of their open positions.
  • Assist in the tailoring of candidates for presentation to the customer.
  • Work closely with candidates who have been selected for interviews to provide them with further insight into the role and organization they are interviewing with.
  • Resolve customer and consultant issues and handle complaints in a timely manner.
  • Commit to continuous learning by researching new technology trends and product offerings.
  • Provide financial and growth forecasts for your territory.

Work Experience & Education

  • Proven account management achievement with demonstrated experience developing and maintaining a thriving business territory over a sustained period of time
  • Proven experience in a ‘farmer’ sales role focused on maintaining & growing revenue
  • Strong emotional intelligence and relationship management skills
  • Ability to track opportunities, gather intel, and align service features to customer needs
  • Excellent communication skills both oral and written
  • Post-secondary education or equivalent experience

Competencies

  • High degree of personal integrity with a customer service mentality
  • Excellent relationships management skills
  • Strong organizational, follow up, & prioritization skills
  • Keen attention to detail
  • The ability to work under pressure as part of a cohesive team
  • The ability to learn new technical and business concepts
  • Proficiency in Microsoft Office, Applicant Tracking Systems (asset)
  • Demonstrated ability to multitask in a fast-paced environment

Working Conditions

Fast-paced environment subject to changing and competing priorities, and deadline situations. Exposed to and expected to respectfully interact with a variety of attitudes and personalities.

A vehicle is required to perform this position. Mileage is reimbursed at the current Government of Canada rate.

Prospective candidates living outside the National Capital Region (Ottawa/Gatineau) must be willing to relocate.

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