Manager
1 week ago
OverviewE-Commerce Tier 2 Service Specialist. E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. The Service and Experience Team (SET) is part of GNE and is dedicated to providing world-class service and experience for customers, sellers, and creators. SET is seeking a Tier 2 Service Specialist responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team.ResponsibilitiesManage customer/seller/creator inquiries escalated by Tier 1 teams in the CRM tool.Identify root causes of escalated issues and provide appropriate resolutions; summarize Q&A and log in the knowledge management tool.Promptly escalate critical/high-risk cases to the appropriate authority.Coordinate with other teams/departments to resolve customer issues, follow up, and ensure a close loop on all escalations.Identify ongoing issues and eliminate repeat complaints to reduce escalation rate and enhance operating processes and overall customer experience.Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.Adhere to established procedures and guidelines while delivering quality customer service to meet and exceed department standards.Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.Support ad-hoc projects and initiatives per business needs.Work in shifts as required, following local labor laws.QualificationsBA/BS degree or equivalent practical experience.Minimum of 2 years’ experience in a customer service environment.Demonstrates effective, clear, and professional written and oral communication.Eager to learn, proactive, problem-solver with a continuous improvement mindset.Strong problem-solving and prioritization abilities; thrives in fast and dynamic environments and can work under high pressure.Meticulous, organized, and customer-service oriented with a focus on results.Excellent communication and relationship-building skills with both team members and customers.Experience in eCommerce or marketplace platforms is a plus.Proficient with Microsoft Word and Excel.Good written and verbal communication skills in English and Vietnamese. #J-18808-Ljbffr
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Manager, Incident Management
2 weeks ago
London, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **_Manager, Incident Management._** The Incident Manager, reporting to the VP Business Risk and Controls, executes the enterprise Incident Management process for the Canada Life organization. As a dynamic, highly-motivated and energetic member of the Business Risk and Controls team, you contribute to the overall...
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Manager, Workforce Management
1 week ago
London, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you’ll ensure...
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Manager, Cash Management
1 week ago
London, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Manager
2 weeks ago
London, Ontario, Canada RANGOLI RESTAURANT Full timeRestaurant Manager – Job DescriptionA Restaurant Manager oversees daily restaurant operations to ensure outstanding guest experiences, smooth service delivery, and efficient team performance. This role is responsible for staff management, customer satisfaction, and maintaining operational and financial standards.Key ResponsibilitiesManage daily...
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IT Manager
1 week ago
London, Canada Horizon Aircraft Inc. Full timeSummary The IT Manager is responsible for overseeing and continuously improving all aspects of Horizon Aircraft’s information technology systems and cybersecurity posture. This includes leadership of IT security, network administration, cloud infrastructure management, user administration, and policy governance to ensure safe, efficient, and compliant...
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Manager
1 week ago
London, Canada Western University Full time**About Western**: **About Us**: The Faculty of Education will transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society. We are committed to enhancing equity...
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IT Manager
5 days ago
London, Canada turn IT on Full timeJob Advert **IT Manager** **Berkshire, Hertfordshire & Richmond-On-Thames** **£32,000 - £40,000** **This role involves onsite support to multiple areas covering Berkshire, Hertfordshire and London Borough of Richmond-On-Thames. Applicants must hold a valid UK driving license and own their own vehicle.** As the IT Manager, you will be accountable for...
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Manager
2 weeks ago
London, Canada Firehouse subs Full timeFirehouse Subs is not your ordinary sub shop. We were founded by real firefighters, and our stores are full of hard-working, fun-loving people with a genuine drive for success. The Manager must manage all employees, and ensure all guests expectations are exceeded during their visit. This position could be the St Thomas area also. You would be a "hands on...
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Manager, Expense Management
2 weeks ago
London, Canada Canada Life Assurance Company Full time**Job Description**: We are hiring a **Manager, Expense Management.** The Manager will lead a team of high-performing senior financial analysts who provide budgeting and financial support to senior leadership within Advisory Network. The Manager is also responsible for overall expense planning, reporting and analysis including direct expense support for...
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Manager
3 days ago
London, Canada Visvacare London Full time**Job description** We are a compassionate and dedicated organization providing supportive housing services for individuals experiencing homelessness, addiction, and/or mental health challenges. Our mission is to empower our residents with the resources and skills needed to regain independence and transition to permanent housing. As we expand our services,...