Product Support Specialist
4 days ago
BusPlanner is building a world‑class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation. Who we are BusPlanner builds market‑leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40‑year legacy in delivering winning products and services to its clients, and we are only getting started What you will do Deliver industry‑leading product and technical support to clients from across North America Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns Deliver customized technical services to meet client needs and maximize retention and satisfaction Provide expert guidance on data formatting, cleansing, validation, and transformation Configure, manage, and maintain Windows‑based environments for our growing pool of cloud‑hosted users and applications Work hands‑on with database management systems (primarily SQL Server) to analyze and resolve client issues Support templated outputs and system integrations through XML configuration and transformation Create and update help modules, client‑facing documentation, and internal troubleshooting guides Build strong relationships with users to fully understand their needs and ensure long‑term engagement Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after‑hours coverage Successful candidates will work in our Waterloo office for 3+ days a week for a six‑month training period, with a possibility of expanded remote work after successful completion of the training phase. What you bring to the table 3+ years in a client‑facing technical support or product support role Advanced SQL capability (complex querying, schema interpretation, data‑level debugging) Strong proficiency in Windows environments (admin, configuration, command‑line operations) Excellent written and verbal communication skills, with the ability to explain technical issues to non‑technical users A proactive, problem‑solving mindset and a desire to take ownership of technical challenges Strong organizational skills and ability to prioritize multiple requests in a fast‑paced setting A collaborative spirit and an interest in improving internal tools and processes for the team What We Offer Competitive salary and performance‑based bonuses. Full health and wellness benefits. Flexible work hours and remote‑friendly setup. A collaborative team culture focused on exceptional customer service. #J-18808-Ljbffr
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Product Support Specialist – SQL
4 days ago
Southwestern Ontario, Canada BusPlanner Full timeA leading software solutions provider in Southwestern Ontario is looking for a driven Product Support Specialist to deliver exceptional technical support to clients. This role involves troubleshooting complex backend issues and requires a strong capability in SQL and Windows environments. The position supports hybrid work after a training period, fostering a...
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Senior Cloud Support Specialist
3 weeks ago
Southwestern Ontario, Canada AspiringIT Full timeSenior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo,...
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Senior Cloud Support Specialist
3 weeks ago
Southwestern Ontario, Canada NLB Services Full timeJob Title: Senior Cloud Support Specialist Location: Waterloo, ON - Hybrid - 3 days a week in office Duration: 09+ Months The Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities for the Company's Financial Hub platform. You’ll ensure service excellence by supporting onboarding and certification,...
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Principal Specialist, Product Design
2 weeks ago
Southwestern Ontario, Canada Raytheon Full timePrincipal Specialist, Product Design Raytheon Date Posted : Country : Canada Location : CANON116: Waterloo, Ontario, Canada, 440 Phillip Street Unit D, Waterloo, ON, N2L 5R9, Canada Position Role Type : Unspecified Raytheon Waterloo is seeking a Principal Specialist, Product Design to be part of the team supporting legacy and Next Generation Airport Traffic...
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Senior Technical Support Specialist
4 days ago
Southwestern Ontario, Canada AspiringIT Full timeSenior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo,...
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Principal Specialist, Product Design
4 days ago
Southwestern Ontario, Canada Raytheon Full timePrincipal Specialist, Product Design Raytheon Date Posted: 2025-12-12 Country: Canada Location: CANON116: Waterloo, Ontario, Canada, 440 Phillip Street Unit D, Waterloo, ON, N2L 5R9, Canada Position Role Type: Unspecified Raytheon Waterloo is seeking a Principal Specialist, Product Design to be part of the team supporting legacy and Next Generation Airport...
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Senior Cloud Support Specialist
3 weeks ago
Southwestern Ontario, Canada Jobs via Dice Full timeJob Title: Senior Cloud Support Specialist Contract Duration: 9+ months Location: Waterloo, ON (Hybrid 3 days a week in office) Top Skills: Minimum 5 years experience in Tech Support role. Ideally experience supporting financial services clients, strong knowledge of payment processes. Opportunity As a Senior Cloud Support Specialist, you will represent the...
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Application Support Specialist
4 weeks ago
Southwestern Ontario, Canada AspiringIT Full timeBase pay range CA$23.00/hr - CA$30.00/hr Job Details Location: Waterloo, ON Work Arrangement: Hybrid (3 days/week in office) Contract length: 1 year About the Role We are seeking a detail-oriented ITSM and Application Support Specialist to join our team. This role is critical for monitoring inbound service requests, supporting key corporate applications, and...
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Application Support Specialist
4 weeks ago
Southwestern Ontario, Canada AspiringIT Full timeBase pay range CA$23.00/hr - CA$30.00/hr Job Details Location: Waterloo, ON Work Arrangement: Hybrid (3 days/week in office) Contract length: 1 year About the Role We are seeking a detail-oriented ITSM and Application Support Specialist to join our team. This role is critical for monitoring inbound service requests, supporting key corporate applications, and...
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IT Support Specialist
5 days ago
Ontario, Canada Cozymeal Full timeConsumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...
