Senior Cloud Support Specialist
6 days ago
Job Title: Senior Cloud Support Specialist Location: Waterloo, ON - Hybrid - 3 days a week in office Duration: 09+ Months The Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities for the Company's Financial Hub platform. You’ll ensure service excellence by supporting onboarding and certification, coordinating customer needs, and resolving complex technical and operational issues. Key Responsibilities Serve as the single point of contact for all platform service requests. Deliver 2nd/3rd level technical support, covering functionality, troubleshooting, and usage. Conduct root cause analysis for recurring issues and implement preventative measures. Act as the escalation point for high-priority incidents, ensuring timely resolution and communication. Monitor applications, alerts, and connections to maintain transaction reliability. Perform functional testing prior to production release, ensuring compliance with client requirements. Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery. Coordinate onboarding, testing, and certification directly with clients and vendors. Maintain documentation and knowledge base articles while contributing to continuous improvement initiatives. Ensure compliance with SLAs and escalation procedures. Bachelor’s degree in computer science or equivalent professional experience. Minimum 5 years in IT, ideally within financial services technology. Strong ability to resolve complex issues under pressure. In-depth understanding of AP/AR processes, payment workflows, and reconciliation. Proven experience in domestic/international payment processing with regulatory compliance. Proficiency in SWIFT iso15022/20022 standards and related formats. Hands‑on exposure to TMS, ERP systems, and payment gateways. Excellent communication skills—able to simplify technical details for clients. Strong problem‑solving, prioritization, and multitasking skills. Preferred Knowledge of trade and post‑trade processes (equities, fixed income, ETFs, fund orders). Experience with asset financing and treasury management practices. Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships). Willingness to work on a shifting schedule. Top Skills Min 5 years' experience in Tech Support role. Ideally experience in, or supporting, financial services clients. Strong business and technical knowledge of payment processes is a distinct advantage. Seniority Level Mid-Senior level Employment Type Contract Job Function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NLB Services by 2x Get notified about new Support Specialist jobs in Waterloo, Ontario, Canada. #J-18808-Ljbffr
-
Senior Cloud Support Specialist
7 days ago
Southwestern Ontario, Canada Jobs via Dice Full timeJob Title: Senior Cloud Support Specialist Contract Duration: 9+ months Location: Waterloo, ON (Hybrid 3 days a week in office) Top Skills: Minimum 5 years experience in Tech Support role. Ideally experience supporting financial services clients, strong knowledge of payment processes. Opportunity As a Senior Cloud Support Specialist, you will represent the...
-
Senior Cloud Support Specialist
7 days ago
Southwestern Ontario, Canada AspiringIT Full timeSenior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo,...
-
Southwestern Ontario, Canada Jobs via Dice Full timeA recruitment agency is seeking a Senior Cloud Support Specialist in Ontario. This hybrid role involves serving as a single point of contact for service requests and delivering technical support. Candidates should have a bachelor’s degree in Computer Science and at least 5 years of IT experience, preferably in financial services technology. The ideal...
-
Senior Cloud Support Engineer
6 days ago
Southwestern Ontario, Canada NLB Services Full timeA leading IT services provider is seeking a Senior Cloud Support Specialist in Waterloo, ON. This hybrid position involves serving as a key contact for clients, resolving complex technical issues, and ensuring service excellence for a financial platform. Candidates should have a bachelor's degree in computer science and at least 5 years in IT, preferably in...
-
Senior Data Modeler Specialist
1 week ago
Ontario, Canada Yochana Full timePosition Name – Senior Data Modeler Specialist – GCP Cloud Type of hiring – Subcon/Fulltime Location – Toronto, ON (Onsite Hybrid) Job Description: Senior Data Modeller Specialist – GCP Cloud (10+ Years) We are seeking a seasoned Senior Data Modeler Specialist with over 10 Years of experience in enterprise data modeling and a strong command of...
-
Senior IT Applications Engineer: IVR
2 weeks ago
Southwestern Ontario, Canada Geotab Full timeA leading technology company in Toronto seeks a Senior IT Applications Specialist to design and maintain IT application systems, with a specific focus on IVR solutions. Candidates should have 5-8 years of relevant experience, particularly with cloud platforms like Google Cloud and AWS. This role involves ensuring a highly available application environment...
-
Senior Data Modeler Specialist
1 week ago
Ontario (ON), Canada Yochana Full timePosition Name - Senior Data Modeler Specialist - GCP CloudType of hiring - Subcon/FulltimeLocation - Toronto, ON (Onsite Hybrid)Job Description:Senior Data Modeller Specialist - GCP Cloud (10+ Years)We are seeking a seasoned Senior Data Modeler Specialist with over 10 Years of experience in enterprise data modeling and a strong command of Google Cloud...
-
Southwestern Ontario, Canada Google Full timeMinimum Qualifications Bachelor's degree in Business, Economics, Statistics, Finance, or another field that uses quantitative analysis, or equivalent practical experience. 6 years of experience in a management consulting, corporate strategy, business operations or business planning function. Preferred Qualifications Experience leading teams in strategic...
-
Southwestern Ontario, Canada Google Full timeMinimum Qualifications Bachelor's degree in Business, Economics, Statistics, Finance, or another field that uses quantitative analysis, or equivalent practical experience. 6 years of experience in a management consulting, corporate strategy, business operations or business planning function. Preferred Qualifications Experience leading teams in strategic...
-
Senior Data Modeller Specialist
1 week ago
Ontario, Canada TechDoQuest Full timeRole Overview We are seeking a seasoned Senior Data Modeller Specialist with over 10 years of experience in enterprise data modeling and a strong command of Google Cloud Platform (GCP) . This role is critical to designing scalable, secure, and high-performance data models that power analytics, AI/ML, and operational systems across the organization. Key...
