Senior Cloud Support Specialist
4 weeks ago
Job Title: Senior Cloud Support Specialist Location: Waterloo, ON - Hybrid - 3 days a week in office Duration: 09+ Months The Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities for the Company's Financial Hub platform. You’ll ensure service excellence by supporting onboarding and certification, coordinating customer needs, and resolving complex technical and operational issues. Key Responsibilities Serve as the single point of contact for all platform service requests. Deliver 2nd/3rd level technical support, covering functionality, troubleshooting, and usage. Conduct root cause analysis for recurring issues and implement preventative measures. Act as the escalation point for high-priority incidents, ensuring timely resolution and communication. Monitor applications, alerts, and connections to maintain transaction reliability. Perform functional testing prior to production release, ensuring compliance with client requirements. Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery. Coordinate onboarding, testing, and certification directly with clients and vendors. Maintain documentation and knowledge base articles while contributing to continuous improvement initiatives. Ensure compliance with SLAs and escalation procedures. Bachelor’s degree in computer science or equivalent professional experience. Minimum 5 years in IT, ideally within financial services technology. Strong ability to resolve complex issues under pressure. In-depth understanding of AP/AR processes, payment workflows, and reconciliation. Proven experience in domestic/international payment processing with regulatory compliance. Proficiency in SWIFT iso15022/20022 standards and related formats. Hands‑on exposure to TMS, ERP systems, and payment gateways. Excellent communication skills—able to simplify technical details for clients. Strong problem‑solving, prioritization, and multitasking skills. Preferred Knowledge of trade and post‑trade processes (equities, fixed income, ETFs, fund orders). Experience with asset financing and treasury management practices. Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships). Willingness to work on a shifting schedule. Top Skills Min 5 years' experience in Tech Support role. Ideally experience in, or supporting, financial services clients. Strong business and technical knowledge of payment processes is a distinct advantage. Seniority Level Mid-Senior level Employment Type Contract Job Function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NLB Services by 2x Get notified about new Support Specialist jobs in Waterloo, Ontario, Canada. #J-18808-Ljbffr
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Senior Cloud Support Engineer
4 weeks ago
Southwestern Ontario, Canada NLB Services Full timeA leading IT services provider is seeking a Senior Cloud Support Specialist in Waterloo, ON. This hybrid position involves serving as a key contact for clients, resolving complex technical issues, and ensuring service excellence for a financial platform. Candidates should have a bachelor's degree in computer science and at least 5 years in IT, preferably in...
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Senior Technical Support Specialist
2 weeks ago
Southwestern Ontario, Canada AspiringIT Full timeSenior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo,...
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Strategic Cloud Deal Desk Specialist
2 weeks ago
Southwestern Ontario, Canada OpenText Full timeA global leader in information management is seeking a Cloud Deal Desk Specialist in Southwestern Ontario. The specialist will provide commercial advice to support Sales, ensuring optimal deal structures and compliance with corporate policy. Candidates should have 3–5 years of relevant experience and strong analytical skills. A Bachelor's degree in Finance...
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Deal Desk Specialist
2 weeks ago
Southwestern Ontario, Canada OpenText Full timeOpentext – The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team you will partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
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Senior Banking Tech Support Specialist
2 weeks ago
Southwestern Ontario, Canada AspiringIT Full timeA technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer...
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Southwestern Ontario, Canada Google Full timeCloud Support Offers Portfolio Manager, Google Cloud Join to apply for the Cloud Support Offers Portfolio Manager, Google Cloud role at Google. The Cloud Support Offers team is responsible for the comprehensive management of Google Cloud’s Support Offerings portfolio, integration of acquired support offerings and customers, and ensuring that all Cloud...
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Southwestern Ontario, Canada Google Full timeCloud Support Offers Portfolio Manager, Google Cloud Join to apply for the Cloud Support Offers Portfolio Manager, Google Cloud role at Google . The Cloud Support Offers team is responsible for the comprehensive management of Google Cloud’s Support Offerings portfolio, integration of acquired support offerings and customers, and ensuring that all Cloud...
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Courtroom Support Specialist
3 hours ago
Southwestern Ontario, Canada Magistrates Court and Specialist Jurisdictions Full timeA government judicial body is looking for a Judicial Support Officer to assist Magistrates in court settings. The role requires excellent attention to detail and the ability to perform effectively under pressure. As part of a people-focused organization, you will contribute to making the community a fairer and safer place. This position offers a competitive...
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Senior Tech Procurement Leader
4 days ago
Southwestern Ontario, Canada eSentire Full timeA leading cybersecurity firm in Canada is seeking a Talent Acquisition Specialist to oversee technology procurement and lead a Procurement Specialist. The role involves negotiating vendor contracts, optimizing SaaS and cloud portfolios, and driving category strategies. Ideal candidates will have over 5 years of procurement experience, strong negotiation...
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Senior Tech Procurement Leader
2 weeks ago
Southwestern Ontario, Canada eSentire Full timeA leading cybersecurity firm in Canada is seeking a Talent Acquisition Specialist to oversee technology procurement and lead a Procurement Specialist. The role involves negotiating vendor contracts, optimizing SaaS and cloud portfolios, and driving category strategies. Ideal candidates will have over 5 years of procurement experience, strong negotiation...
