Senior Technical Support Specialist
2 hours ago
Senior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo, ON (Hybrid – 3 days onsite) Contract Duration 9 months (with possible extension) Start Date ASAP About the Role We are seeking an experienced Senior Technical Support Specialist to join our Digital Solutions team. In this client‑facing role, you will support Financial Hub platform, ensuring service excellence through onboarding, certification, and resolution of complex technical and operational issues. Key Responsibilities Act as the single point of contact for all platform service requests. Deliver 2nd/3rd level technical support, including troubleshooting and functionality assistance. Conduct root cause analysis for recurring issues and implement preventive measures. Serve as escalation point for high-priority incidents, ensuring timely resolution and communication. Monitor applications, alerts, and connections to maintain transaction reliability. Perform functional testing prior to production releases to ensure compliance with client requirements. Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery. Coordinate onboarding, testing, and certification with clients and vendors. Maintain documentation and knowledge base articles; contribute to continuous improvement initiatives. Qualifications Bachelor’s degree in Computer Science or equivalent experience. Minimum 5 years in IT support, ideally within financial services technology. Strong problem‑solving skills and ability to resolve complex issues under pressure. In‑depth understanding of AP/AR processes, payment workflows, and reconciliation. Experience with domestic/international payment processing and regulatory compliance. Proficiency in SWIFT iso15022/20022 standards and related formats. Hands‑on exposure to TMS, ERP systems, and payment gateways. Excellent communication skills for client interactions. Preferred Skills Knowledge of trade and post‑trade processes (equities, fixed income, ETFs, fund orders). Experience with asset financing and treasury management practices. Familiarity with automation tools for AP/AR and liquidity management. Willingness to work on a shifting schedule. Seniority level Not Applicable Employment type Contract Job function Financial Services and Banking Referrals increase your chances of interviewing at AspiringIT by 2x Get notified about new Technical Support Specialist jobs in Greater Kitchener‑Cambridge‑Waterloo Metropolitan Area. #J-18808-Ljbffr
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Senior Technical Support Specialist
1 hour ago
Southwestern Ontario, Canada AspiringIT Full timeSenior Technical Support Specialist (Banking) This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$30.00/hr - CA$35.00/hr Direct message the job poster from AspiringIT Job Title Senior Technical Support Specialist (Banking/Financial) Location Waterloo,...
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Technical Support Manager
3 weeks ago
Southwestern Ontario, Canada Bloom Recruiting Full timeExecutive Recruiter at Bloom Recruiting 🌱 The Opportunity We are seeking an experienced and highly motivated Support Manager to lead and inspire our Technical Support team. This individual will be responsible for overseeing the daily operations of our support department, ensuring we deliver exceptional service, and maintaining a high level of customer...
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Technical Support Manager
3 weeks ago
Southwestern Ontario, Canada Bloom Recruiting Full timeExecutive Recruiter at Bloom Recruiting The Opportunity We are seeking an experienced and highly motivated Support Manager to lead and inspire our Technical Support team. This individual will be responsible for overseeing the daily operations of our support department, ensuring we deliver exceptional service, and maintaining a high level of customer...
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Senior Banking Tech Support Specialist
2 hours ago
Southwestern Ontario, Canada AspiringIT Full timeA technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer...
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Senior Banking Tech Support Specialist
1 hour ago
Southwestern Ontario, Canada AspiringIT Full timeA technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer...
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Senior Technical Support Specialist
1 day ago
Ottawa, Ontario, KKG, Canada Teldio Full timeSenior Technical Support SpecialistTeldio is looking for a highly skilled and experienced Senior Technical SupportSpecialist to lead the day-to-day operations of our Support team. In this role, you willserve as the primary escalation point for complex technical issues, guide teammembers in troubleshooting, and ensure our partners and customers...
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Southwestern Ontario, Canada Bloom Recruiting Full timeA reputable recruiting firm is hiring a Support Manager to lead their Technical Support team in Ontario. This mid-senior level role involves managing daily operations, coaching specialists, and fostering team cohesion. Ideal candidates should have 2+ years in people management within a technical support environment, exceptional communication skills, and a...
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Southwestern Ontario, Canada Bloom Recruiting Full timeA reputable recruiting firm is hiring a Support Manager to lead their Technical Support team in Ontario. This mid-senior level role involves managing daily operations, coaching specialists, and fostering team cohesion. Ideal candidates should have 2+ years in people management within a technical support environment, exceptional communication skills, and a...
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Senior Support Worker
1 hour ago
Southwestern Ontario, Canada Creative Support Ltd Full timeFull-Time, Full-Time/Part-Time, Part-Time We have a fantastic new service opening in Waterloo, located just a 6-minute drive or 20-minute walk from the centre towards Crosby Beach. There are exciting opportunities for a Senior Support worker to join the team. We are looking for enthusiastic, motivated and experienced individuals to provide excellent...
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Associate Product Support Specialist
2 hours ago
Southwestern Ontario, Canada OpenText Full timeJoin to apply for the Associate Product Support Specialist role at OpenText OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...
