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Associate Claims Advisor, Auto
3 hours ago
OverviewNext Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.PositionAssociate Auto Claims AdvisorIt’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you.This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless.When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.lResponsibilitie sResponsibilitiesInvestigate claims and determine coverage under a customer’s policyInform and educate customers about the claims processProcess claims payments and ensure accurate information is captured within our claims systemDeliver exceptional customer service to our customersQualifications1-3 years of prior customer service experienceUndergraduate or post-secondary degree is preferredInsurance industry experience, call center experience, or experience within a brokerage setting is helpfulInterested in pursuing a CIP (Chartered Insurance Professional Designation)Strong computer skills and knowledge of Microsoft Office SuiteEffective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writingSound Judgment & Decision-Making Skills: Ability to analyze situations and make well-informed decisionsStrong Empathy: Demonstrating understanding of and sensitivity to others to foster a positive customer experienceResilience: Maintaining composure and a positive attitude in challenging situationsWork ArrangementHybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in-person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays).CompensationThe expected base salary range for this position is $48,500 - $73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which can increase total compensation if business targets and individual goals are met.Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.Gore Mutual is proud to offer a comprehensive total rewards package including extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.This posting pertains to an existing vacancy that is actively being filled. #J-18808-Ljbffr
