Field Claims Advisor Property

1 week ago

Cambridge, Canada Gore Mutual Insurance Full time

**Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.**

At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we'll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

We are looking for exceptional talent to join our Property team at Gore Mutual. Joining us will provide you with a unique opportunity to be part of an impactful team, contributing to an evolving industry and a company that is going through an exciting phase.

The Field Claims Advisor is responsible for the in-person full file handling of Property losses where an on-site presence is required by a Gore representative. The Field Claims Advisor investigates, negotiates, and settles losses on-site, completes detailed scopes, and appraises contents and building damage in accordance with operational guidelines. Additional responsibilities include representing the company in Catastrophe Response initiatives, small claims court actions, and acting as a witness on the company's behalf, as well as representing Gore in the appraisal process. In addition, the position acts as a service ambassador, promoting the company image to our policyholders and brokers.

**What will you do?**
- Attend all claims assigned within a designated territory
- Investigate, negotiate, and settle losses within set guidelines
- Complete detailed building damage scopes
- Identify SIU triggers and take necessary action
- Identify Subrogation opportunities and refer to the recovery team
- Provide support to the desk adjusting team as required
- Form part of the Catastrophe team and attend weather events as needed
- Act as a service ambassador, promoting the company image to our policyholders and brokers

**What will you need to succeed?**
- Minimum 5 years of Property Adjusting experience required
- Minimum 3 years of Field Adjusting experience required
- CIP, IICRC, XA, HAAG, WETT designation is nice to have
- In-depth understanding of building damage scoping practices
- Detailed knowledge of 1st Party Property Coverages
- Strong communication skills and de-escalation methodologies
- Excellent customer service skills with the ability to manage multiple stakeholders

**Work Arrangement**: This role is a remote field position assigned to a territory servicing the GTHA and/or Kitchener-Waterloo region, with ongoing access to a company vehicle. You will be required to attend our Cambridge or Toronto office once or twice per month.

LI-HYB & #INDHP

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