Functional Support Analyst
7 days ago
Join to apply for the Functional Support Analyst (IC2) role at Oracle Job Description Functional Support Analyst (IC2) - This role involves working with Oracle's NetSuite platform to provide functional support, troubleshoot issues, and create knowledge base articles. Responsibilities cover front line customer support through phone, email, and chat and involve collaboration with other teams. Responsibilities Responsible for resolving client’s functional/technical concerns via phone and other electronic channels Assist client with functionality related questions through available documented product information Conduct research and testing to troubleshoot basic functionality‑related issues Identify cases that require a higher skill set and escalates them accordingly Keep client updated on their open support cases based on service level targets Ensure customer satisfaction is maintained at an acceptable level as defined in CS metrics Create and review Knowledge Base articles on common functionality‑related questions Enhance product knowledge by continuously attending new feature training on the assigned product area(s) or skill set(s) Escalate product issues to the correct team for further troubleshooting Assist in NetSuite Support Community as Rotational Guru Assist in support deflection initiatives such as SuiteAnswers, Chatbot, LiveChat, NetSuite Support Community Assist in new hire enablement by acting as a senior support rep buddy Participate in knowledge transfer sessions between ACS or PS and support Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3–5+ years of experience on ERP/Accounting systems such as JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc. (advantage) 3+ years of experience in customer support, technical support, or a related client‑facing role Proven ability to resolve complex customer inquiries and technical issues Excellent communication, troubleshooting, and problem‑solving skills Experience supporting premium or high‑value clients is highly desirable Demonstrated ability to manage multiple priorities and work effectively under pressure Strong analytical skills and attention to detail High level of customer focus with a passion for delivering outstanding service Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Hiring Range in CAD: $50,600 – $110,500 per year. Referrals increase your chances of interviewing at Oracle by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr
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Functional Support Analyst
6 days ago
Toronto, Canada Oracle Full timeJoin to apply for the Functional Support Analyst (IC2) role at Oracle Job Description Functional Support Analyst (IC2) - This role involves working with Oracle's NetSuite platform to provide functional support, troubleshoot issues, and create knowledge base articles. Responsibilities cover front line customer support through phone, email, and chat and...
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Functional Support Analyst 2
7 days ago
Toronto, Canada Oracle Full timeFunctional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in...
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Functional Support Analyst 2
6 days ago
Toronto, Canada Oracle Full timeFunctional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in...
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Functional Support Analyst 2
1 week ago
Toronto, Canada Oracle Full timeFunctional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in...
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Functional Analyst
4 weeks ago
Toronto, Canada SOCAN Full timeJoin to apply for the Functional Analyst role at SOCAN. Who We Are SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned from the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global...
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Integration Functional Analyst
2 weeks ago
Toronto, Canada McCain Foods (Canada) Full time**Position Title**:Integration Functional Analyst **Position Type**: Regular - Full-Time **Position Location**: Florenceville GTC **Grade**: 00 **Requisition ID**: 15285 We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives...
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Senior Functional Analyst
1 week ago
Toronto, Canada Medline Canada, Corporation Full timeJoin to apply for the Senior Functional Analyst role at Medline Canada, Corporation Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving care – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top...
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Senior Functional Analyst
1 week ago
Toronto, Canada Medline Canada, Corporation Full timeJoin to apply for the Senior Functional Analyst role at Medline Canada, Corporation Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving care – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top...
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Functional Analyst
3 weeks ago
Toronto, Canada J&M Group Full timeJoin to apply for the Functional Analyst role at J&M Group.OverviewRole overview and primary responsibilities as listed.ResponsibilitiesMinimum 8 yrs of Functional tester experience in web application, mobile and backend change testingExperience with Salesforce permissions, features, queuesWorked on Salesforce Sales Cloud and Service Cloud, Classic and...
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Functional Analyst
14 hours ago
Toronto, Canada TAME Search Inc. Full timeOverall Accountability To provide expertise and participate in the prioritization, selection, implementation and support of Finance related applications. This role utilizes consulting, business knowledge and functional expertise to effectively integrate technology into the business environment in order to achieve expected results. Examples of Key Initiatives...
