Functional Support Analyst 2
7 days ago
Functional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in customer support, technical support, or a related client‑facing role Proven ability to resolve complex customer inquiries and technical issues Excellent communication, troubleshooting, and problem‑solving skills Experience supporting premium or high‑value clients is highly desirable Demonstrated ability to manage multiple priorities and work effectively under pressure Strong analytical skills and attention to detail High level of customer focus with a passion for delivering outstanding service Your Responsibilities Resolving client’s functional/technical concerns via phone and other electronic channels Assist clients with functionality‑related questions using documented product information Conduct research and testing to troubleshoot basic functionality‑related issues Identify cases that require higher skill‑set or escalation Keep clients updated on open Support cases based on service level targets Maintain customer satisfaction as defined in CS metrics Create and review Knowledge Base articles on common functionality‑related questions Continuously enhance product knowledge by attending New Features training on assigned product area(s) Escalate product issues to the correct team for further troubleshooting Assist in Netsuite Support Community as Rotational Guru Contribute to Support deflection initiatives such as SuiteAnswers, Chatbot, Livechat, Netsuite Support Community Support new hire enablement by acting as Senior Support Rep buddy Participate in Knowledge Transfer sessions between ACS or PS and Support Compensation Hiring Range in CAD from: $50,600 - $110,500 per year. About Oracle As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. Oracle is committed to promoting an inclusive workforce that offers competitive benefits, flexible medical, life insurance, retirement options, and encourages community volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran’s status, or any other characteristic protected by law. Referrals increase your chances of interviewing at Oracle by 2x. #J-18808-Ljbffr
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Functional Support Analyst 2
1 week ago
Toronto, Canada Oracle Full timeFunctional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in...
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Functional Support Analyst 2
6 days ago
Toronto, Canada Oracle Full timeFunctional Support Analyst 2 at Oracle Join to apply for the Functional Support Analyst 2 role at Oracle. Qualifications Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3‑5+ years of experience on ERP/Accounting systems (e.g., JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor) 3+ years of experience in...
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Functional Support Analyst 2
1 week ago
Toronto, Canada Oracle Full timeDescription• Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field• 3-5+ years of experience on ERP/Accounting systems (. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in• 3+ years of experience in customer support, technical support, or a related client-facing role• Proven ability to resolve...
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Functional Support Analyst 2
1 week ago
Toronto, Ontario, Canada Oracle Full time $50,600 - $110,500 per yearDescriptionDescription• Bachelor's or College Degree in Accounting, Finance, Business Management, or a related field• years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in• 3+ years of experience in customer support, technical support, or a related client-facing...
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Functional Support Analyst 2
1 week ago
Toronto, Ontario, Canada Oracle Full time $50,600 - $110,500 per yearDescriptionJOB DESCRIPTIONBachelor's or College Degree in Accounting, Finance, Business Management, or a related field3-5+ years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in3+ years of experience in customer support, technical support, or a related client-facing roleProven ability to resolve...
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Functional Support Analyst
6 days ago
Toronto, Canada Oracle Full timeJoin to apply for the Functional Support Analyst (IC2) role at Oracle Job Description Functional Support Analyst (IC2) - This role involves working with Oracle's NetSuite platform to provide functional support, troubleshoot issues, and create knowledge base articles. Responsibilities cover front line customer support through phone, email, and chat and...
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Functional Support Analyst
6 days ago
Toronto, Canada Oracle Full timeJoin to apply for the Functional Support Analyst (IC2) role at Oracle Job Description Functional Support Analyst (IC2) - This role involves working with Oracle's NetSuite platform to provide functional support, troubleshoot issues, and create knowledge base articles. Responsibilities cover front line customer support through phone, email, and chat and...
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Functional Support Analyst 2
2 days ago
Toronto, Canada Ll Oefentherapie Full timeDescription - Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field - 3-5+ years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in - 3+ years of experience in customer support, technical support, or a related client-facing role - Proven ability to resolve...
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Functional Support Analyst 2
3 days ago
Toronto, Canada Ll Oefentherapie Full timeDescription Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3-5+ years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in 3+ years of experience in customer support, technical support, or a related client-facing role Proven ability to resolve complex...
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Functional Support Analyst 2
2 days ago
Toronto, Canada Ll Oefentherapie Full timeDescription Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field 3-5+ years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc in 3+ years of experience in customer support, technical support, or a related client-facing role Proven ability to resolve complex...
