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OS&D Coordinator

4 months ago

Calgary, Canada TransX Group Full time

Operating for over 50 years; the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America.  With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

Shift:  Monday to Friday; 7:00 a.m. to 3:00 p.m.

The TransX Group of Companies has an exciting opportunity for an OS&D Coordinator to join the Operations department in our Calgary facility, reporting to the Dock Manager.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential.  As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Duties and responsibilities include, but are not limited to:

  • Inspecting shipments to validate claims
  • Working with claimants to assess and recreate scenarios to assess liability
  • Addressing overage, shortage, and damage issues
  • Researching claims, analyzing root causes, and determining solutions, and communicating findings
  • Locating overages, shortages, and damaged freight
  • Handling many different types of freight; including Hazmat Materials
  • Maintaining a clean and organized OS&D area
  • Preparing all paperwork and the repackaging on all OS&D freight
  • Researching and resolving OS&D freight issues
  • Maintaining accurate records for reporting all OS&D freight on a daily/weekly basis to service center management
  • Assisting with answering phones, providing quality customer service, and resolving customer concerns efficiently

SKILLS & KNOWLEDGE

Education

  • High School Diploma – Preferred

Experience

  • Intermediate to advanced computer skills in Microsoft Office
  • Previous OS&D experience in the transportation industry preferred
  • Ability to prioritize tasks
  • Enjoy working under pressure in a demanding and time-sensitive work environment
  • High tolerance for ambiguity
  • Excellent written and oral communication skills in both French and English
  • Demonstrated positive interpersonal skills
  • Positive work attitude

BENEFITS & PERKS

WHY JOIN TRANSX?

  • Large, Canadian owned company 
  • Operating for over 50 years
  • Leading transportation and logistics services 
  • 11 Terminals across North America 
  • Competitive compensation 
  • Partnered training programs and learning supports

BENEFITS

  • RRSP company match programs 
  • Training and tuition reimbursement

RECOGNITION PROGRAMS

  • Annual employee recognition & appreciation events 
  • Years of service awards
  • Employee spotlights in our TransX Newsletter
  • Safety recognition 
  • Annual performance incentives

OTHER PERKS

  • Employee and family assistance program
  • Encouraged work-life balance 
  • Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.) 
  • Professional & personal growth

APPLY TODAY

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter. 

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace. 

We thank all candidates for their interest; however, only candidates selected for an interview will be contacted. 

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