Bilingual Accounts Coordinator

4 weeks ago

Mississauga, Canada COMPASS GROUP CANADA Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine working in a place that offers great resources to help you achieve your greatest potential. At Foodbuy, our solutions strengthen supplier relationships, customize offerings, and lower purchasing and production costs. In turn, we can give our passionate employees ongoing opportunities to grow. Join us.

Why work with Foodbuy? We are a member of Compass Group Canada, the leading foodservice and support Services Company. We extend our value-driven purchasing service model to external clients who benefit from our negotiated contracts with manufacturers that support food and beverage and facility management suppliers.

Job Summary

The Foodbuy bilingual Accounts Coordinator (Member Engagement Coordinator)is responsible for proactively driving member value while supporting the account management and sales teams. We're seeking a proactive individual with excellent communication skills and a customer-centric approach. This role demands a data-driven individual who is confident in reaching members by phone and email, with excellent Excel proficiency, meticulous attention to detail, and strong motivation to achieve results.

Now, if you were to come on board as one of our bilingual Accounts Coordinator (Member Engagement Coordinator), we’d ask you to do the following for us:

  • Conduct Effective Onboarding: Conduct thorough welcome calls with our independent street accounts to ensure a seamless onboarding experience. Your role is crucial in laying the foundation for long-term success by guiding members through our services and programs, ultimately fostering strong relationships from the outset.
  • Drive Member Success: Engage with members primarily by phone to confirm and maintain accurate information, including contact details, distributor information, and contract exclusions. You provide proactive support and assistance, and play a vital role in driving member success, helping them maximize the value of their membership. Collaborate cross-functionally to ensure the thorough implementation and integration of all new Foodbuy programs.
  • Enhance Member Experience: Maintain detailed client records in our CRM for streamlined tracking and proactive follow-up, ensuring timely support and fostering loyalty, solidifying Foodbuy's position as their trusted industry partner.
  • Stay Informed and Proactive: Remain updated on program changes and industry trends to uncover new value creation opportunities for members. Your insights enable them to stay ahead, fostering continuous improvement and innovation. Additionally, contribute to special projects and undertake assigned duties as needed.

Think you have what it takes to be our bilingual Accounts Coordinator (Member Engagement Coordinator)? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

  • 1+ years of customer service experience, preferably in the hospitality or food service industry.
  • Fluency in both English and French required.
  • Post-secondary education in a business-related field (degree or diploma).
  • Proficiency in Microsoft Office suite, including Excel, Word, Outlook, PowerPoint, and Teams.
  • Strong customer service and relationship-building skills.
  • Exceptional verbal and written communication skills.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

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