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Bilingual Operations Coordinator
4 months ago
Job Title: Bilingual Operations Coordinator (Mandarin and English)
We are seeking a highly organized and detail-oriented Bilingual Operations Coordinator fluent in Mandarin and English, to join our team. As a Bilingual Operations Coordinator, you will be responsible for overseeing various operational tasks, including payment tracking, cash management, customer service, and administrative duties to ensure the smooth functioning of our organization.
- Act as a liaison between different departments, teams, and, facilitating effective communication in Mandarin and English.
- Prepare daily sales invoices, ensuring accurate calculations and timely issuance to clients.
- Manage and maintain accurate records, documents, and databases related to operations.
- Track payment terms and ensure timely collection of payments from clients, following up on any overdue accounts.
- Monitor inventory levels and collaborate with relevant teams to ensure timely procurement and availability of required resources.
- Compile weekly sales reports, summarizing sales activities, trends, and performance metrics for management review.
- Prepare reports, presentations, and other relevant documents, to support decision-making processes.
- Coordinate and monitor day-to-day operations, ensuring adherence to established processes and procedures.
- Handle incoming mail and correspondence, distributing and responding to inquiries or requests in a timely manner.
- Attend walk-in customers and providing excellent customer service.
- Manage incoming phone calls, answering inquiries, and directing calls to the appropriate departments or individuals.
- Assist with general administrative tasks, including filing documents, maintaining records, and organizing office supplies.
- Collaborate with cross-functional teams to resolve customer issues or concerns, ensuring customer satisfaction.
- Identify areas for process improvement and suggest solutions to enhance operational effectiveness.
- Support the resolution of operational issues and handle escalated inquiries or complaints.
**Requirements**:
- Fluent in Mandarin and English
- Bachelor's degree or Diploma in business administration, finance, or a related field is preferred.
- Proven experience in operations coordination or a similar role, preferably with exposure to payment tracking and customer service.
- Ability to handle cash transactions accurately and maintain cash management procedures
- Excellent communication and interpersonal skills, with the ability to communicate clearly and professionally with clients and colleagues.
- Proficient computer skills, including MS Office Suite and experience with accounting or invoicing software.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Detail-oriented mindset, ensuring accuracy and precision in all operational tasks.
- Customer service-oriented mindset, with the ability to handle customer inquiries or complaints effectively.
- Strong problem-solving abilities and the capacity to think critically.
**Salary**: $48,000.00-$52,000.00 per year
**Benefits**:
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
**Language**:
- Mandarin and English (required)
Shift availability:
- Day Shift (required)
Work Location: In person
Application deadline: 2023-07-17
Expected start date: 2023-07-17
