Inside Sales Representative

Inside Sales Representative Location: North York, ON Rate: $18.00/ hr Hours: 40 hours Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to John at jpham@apexsystems.com and reference Inside Sales Representative. Position: The Inside Sales Representative will be responsible for providing best-in-class customer experience on every customer interaction and maximize sales potential by educating customers on how products and services can make their home more comfortable. Additional earning potential of between $1,000-4,000 per month on sales commission with no cap. Core Responsibilities Exceed customer experience and sales expectations. Communicate (verbal and written) with internal partners on applicable customer related interactions. Communicate effectively interdepartmentally and cross-functionally. Handle incoming new and existing customer calls regarding Sales and Service inquiries. Basic troubleshooting of common service-related issues. Deliver best-in-class service experience in a professional courteous manner to internal and external customers. Maximize sales potential by educating customers on products and services that meet their needs. Exceed customer experience and sales targets on a daily, weekly and monthly basis. Up‑Sell and Cross‑Sell by providing the right solution for each customer. Conduct after‑sales follow up to ensure customer satisfaction. Maintain up to date product information on offerings including HVAC products, Water Heaters, Purification Products, Smart Home products, Protection Plans and more. Maintain industry knowledge and/or experience working with HVAC and service protection plans. Qualifications Minimum 2 years of Inside Sales Call Center experience. Must be able to use multiple computer screening and applications simultaneously and be adept at learning new software. Excellent English Proficiency (written and verbal). Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset. Results‑driven individual who takes initiative to drive the business. Superior problem‑solving skills and analytical ability. Responsive and easily adapts; embraces change. Ability and aptitude to recognize and positively address performance challenges. Excellent time management and organizational skills. Work hours are Monday to Sunday, with shifts between the hours of 8:00 am and 9:00 pm. Currently hiring Monday to Friday 1 p‑9 p with every other Saturday from 11‑7 (but this is subject to change in Second quarter). EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844‑463‑6178. #J-18808-Ljbffr