Business Analyst

Job Description On behalf of our public sector client, Affinity is looking for Business Analysts to help with technology-based enhancements for their users/customers. This includes DevOps delivery adoption, cloud implementation, and/or a major CRM upgrade/implementation. Responsibilities Create Functional Specifications based on business requirements. Assist and/or contribute to technical specifications such as Integration Specifications and Data Migration Specifications. Provide analysis and support for teams performing systems configuration, systems integration, and reporting. Assist with process adoption, process automation/workflow, and testing. Actively participate in project teams, product demonstrations, project status meetings, etc. as required. Provide project reports and project related deliverables. Fit Gap/Gap Analysis. Liaise with business and technical through interviews and other communications. Understand current state (and challenges within) vs. future state. Assist in and support SWOT analysis. Document workflow processes. Assist with requirements gathering and clarify/redefine as needed. Create or modify Business Requirements Definition (BRD) documents as appropriate. Interface with platform providers and implementation partners as needed to fully leverage platform capabilities and ensure solutions meet requirements. Ensure a standardized approach to business analysis, ensuring that all documents are well-written and of professional quality. Develop standardized templates and guidance documents (e.g., intake checklists, discovery outputs, backlog structure guidelines). Provide program-level reference workflows or operating models illustrating how delivery activities are expected to function across teams. Produce reusable analysis artifacts designed for use by multiple DevOps teams. Qualifications Hold a university degree in Computer Science, Business Administration, a related discipline, or an Information Technology certification from a recognized community college (or an equivalent combination of education and experience). Possess a minimum of seven (7) years of Business Analyst experience in requirements elicitation and analysis related to business transformation, process design, and IT solution implementations. Demonstrate excellent written and verbal communication skills in English. Submit a resume with a maximum length of five (5) pages, focused on the scored requirements and deliverables. Scored Requirements Demonstrate experience contributing to the establishment, operation, or evolution of a delivery practice or capability within a technology services organization (minimum 3 years). Establish or improve delivery practices, processes, or operating models. Develop standardized templates, playbooks, guidance, or reference materials used across multiple teams. Support consistency and efficiency across projects through reusable delivery artifacts. Identify delivery challenges and contribute to practice-level improvements based on hands‑on delivery experience. Demonstrate strong understanding of Agile and DevOps delivery practices and the operational factors required for successful execution (minimum 5 years). Apply Agile and DevOps methodologies including sprint planning, backlog refinement, and release coordination. Structure and maintain product backlogs including epics, features, user stories, and operational work items. Support ticket and work item management such as incidents, defects, enhancements, and technical debt. Improve delivery flow, throughput, and predictability through optimized processes and templates. Collaborate with delivery teams to identify friction points and enhance operational efficiency. Perform business analysis for complex business transformation initiatives within multi‑entity organizational environments (minimum 8 years). Manage stakeholder engagement across multiple entities with competing priorities. Resolve transformation‑related issues through structured analysis and stakeholder alignment. Engage effectively with business unit and technical subject matter experts for requirements elicitation and process definition activities (minimum 5 years). Produce a range of deliverables including presentations, requirements documents, and technical reports. Demonstrate strong facilitation, communication, and presentation skills supporting requirements elicitation, workshops, and prioritization (minimum 5 years). Engage stakeholders ranging from business owners to executive leadership (Directors, VPs). Use structured communication approaches to ensure project success. Apply investigative and research‑driven techniques to information gathering and analysis. Demonstrate experience delivering at least one cloud‑based SaaS and/or PaaS implementation involving significant business transformation. Describe the project scope, duration, role, and artifacts delivered. Detail client technologies, number of impacted entities or departments, and bilingual solution considerations. Identify key strengths, challenges, and resolution strategies from the project. Demonstrate experience with CRM and/or CXM requirements solicitation and definition. Provide project details including role, deliverables, technologies, impacted entities, and challenges addressed. Demonstrate experience with one or more enterprise CRM/CXM platforms such as Salesforce, Microsoft Dynamics, or Oracle. Describe project involvement and responsibilities for each platform used. Demonstrate excellent written and verbal communication skills in French (asset). Demonstrate experience working with public sector or government technology platforms, including function, scope, and size of engagement (minimum 3 years). Demonstrate experience working successfully within multi‑vendor and cross‑functional teams (minimum 3 years). Coordinate effectively across business and technology teams using best practices. Hold a current professional business analysis certification such as PMI‑PBA, IIBA‑CBAP, or equivalent. Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long‑term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 13000 #J-18808-Ljbffr