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Senior Claims Advisor

4 months ago

canada Allstate Canada Full time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.


Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.


Role Designation: Home based.

Benefits to joining Allstate

  • Flexible Work Arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to 400$ back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing.
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back


Job description:

Our team is growing, and we are actively looking to hire a Senior Claims Advisor Property and/or Auto CAT to join our team Reporting to the Manager, National Catastrophe Claims, you will be responsible for handling and adjusting moderate to high complex claims. The Senior Claims Advisor Property and/or Auto CAT will provide professional and respectful customer service, achieve optimal customer satisfaction, provide guidance to Claims Assistants. and will work part of the National Catastrophe Claims team to successfully meet ACG and Claim Department performance requirements.

Accountabilities:

  • Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence
  • Interprets insurance policy wordings, determines policy coverages and reserves
  • Document claim files with notes, evaluations and decision making process
  • Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes. Process payments within established authority levels.
  • Negotiates with insureds, claimants and insurers
  • Participate in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager
  • Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline
  • Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner. Negotiate claim settlements with customers in accordance with business unit standard methodologies.
  • Participate in Queue Responsibility

Qualifications:

  • 3-5 years experience in handling medium to large loss complex residential property claims.
  • Post secondary education, diploma or certification
  • CIP Designation, or currently enrolled.
  • Experience in adjusting single peril auto claims.
  • IICRC Certification, or enrollment.
  • HAAG Certification, or enrollment.
  • Ability to review, critique, and negotiate reconstruction estimates
  • Proficient with Symbility and or Xactimate.
  • Stratum 1 Information Processing Capability.
  • The ability to handle high volume of claims – 125+/- pending.
  • Bilingualism considered an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.