Medical Customer Experience Associate

2 weeks ago

Mississauga, Canada Science&Humans Full time

Company Description
Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.

Role Description
This is a full-time on-site role for a Medical Customer Experience Associate. The Associate will be responsible for providing exceptional customer service to our patients regarding all aspects of their hormone treatments. This includes communicating with patients in regards to inquiries and concerns, problem solving and the ability to multitask. This role also involves ensuring patient satisfaction and patient centred care.

Qualifications
Strong customer service and phone etiquette skills
Experience in customer support and customer experience preferred
Ability to empathize with clients and identify their needs
Excellent verbal and written communication skills
Attention to detail and ability to multi-task
Excellent problem-solving and decision-making skills
Experience in the healthcare or pharmacy industry is a plus
Bachelor's degree in a related field or equivalent work experience

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