Medical Customer Experience Associate

4 weeks ago

Mississauga ON, Canada Science&Humans Full time

Company DescriptionScience & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.Role DescriptionThis is a full-time on-site role for a Medical Customer Experience Associate. The Associate will be responsible for providing exceptional customer service to our patients regarding all aspects of their hormone treatments. This includes communicating with patients in regards to inquiries and concerns, problem solving and the ability to multitask. This role also involves ensuring patient satisfaction and patient centred care.QualificationsStrong customer service and phone etiquette skillsExperience in customer support and customer experience preferredAbility to empathize with clients and identify their needsExcellent verbal and written communication skillsAttention to detail and ability to multi-taskExcellent problem-solving and decision-making skillsExperience in the healthcare or pharmacy industry is a plusBachelor's degree in a related field or equivalent work experience

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