Full-Time Customer Experience Associate

2 weeks ago

Mississauga ON, Canada EightSix Network Inc Full time

Bilingual Medical Customer Experience Associate
Part Time / Full Time
Bilingual Medical Customer Experience Associate
Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.
Role Description
This is a full-time on-site role for a Bilingual Medical Customer Experience Associate. The Associate will be responsible for providing exceptional customer service to our patients regarding all aspects of their hormone treatments. This includes communicating with patients in regards to inquiries and concerns, problem solving and the ability to multitask. This role also involves ensuring patient satisfaction and patient centred care.
Qualifications
Experience in customer support and customer experience preferred
Excellent communication skills, in English and French both written and verbal, with the ability to communicate information effectively
Experience in the healthcare or pharmacy industry is a plus
Bachelor's degree in a related field or equivalent work experience
Ability to multitask and manage multiple priorities
Must be able to commute to the office in Mississauga
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Science&Humans in Mississauga, Ontario, Canada
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