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Vice President of Professional Services/Vice-président des services professionnels

4 months ago

Toronto, Canada Jesta I.S. Full time

Position Overview

Jesta is seeking a highly experienced and strategic Vice President of Professional Services to join our organization. As the VP of Professional Services, you will be responsible for leading and overseeing our professional services division, ensuring exceptional delivery of our solutions and services to our clients. You will play a pivotal role in driving customer success, building strong client relationships, and maximizing the value our organization brings to our customers.

The ideal candidate will have an expertise in these 5 dimensions:

Leadership and Strategy:
Develop and execute a comprehensive strategy for the professional services division, aligning it with the overall business objectives and growth
Provide visionary leadership, guidance, and direction to a team of professionals, fostering a culture of collaboration, innovation, and
Collaborate with senior leadership to define the vision, goals, and priorities of the professional services

Service Delivery Excellence:
Ensure the successful delivery of professional services engagements, including project implementations, system integrations, and consulting
Define and implement best practices, methodologies, and standards to drive consistency and quality in service
Monitor and evaluate project performance, ensuring adherence to timelines, budgets, and client expectations.

Client Relationship Management:
Build and nurture strong, long-term relationships with key clients, acting as a trusted advisor and strategic
Understand client needs and business objectives, and proactively identify opportunities to enhance our offerings and services to meet their evolving
Collaborate with the sales team to identify upsell and cross-sell opportunities, driving revenue growth and customer

Team Management and Development:
Recruit, train, mentor, and develop a high-performing team of professional services consultants and project
Provide coaching and guidance to team members, promoting their professional growth and ensuring their success in delivering exceptional customer

Foster a culture of continuous learning, collaboration, and innovation within the professional services

Operational Excellence:
Develop and manage the professional services budget, ensuring efficient resource allocation and
Implement and improve operational processes, tools, and systems to streamline service delivery and enhance team
Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of the professional services

Requirements:
Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Computer Science, Engineering)
10 years of experience in leading professional services or consulting organizations, preferably within the retail, wholesale, apparel, footwear industries
Deep understanding of professional services delivery methodologies, project management, and customer success

Joining our organization as the Vice President of Professional Services provides an exciting opportunity to shape and elevate our professional services division and make a significant impact on our customers' success. If you are a strategic thinker, a skilled leader, and passionate about delivering exceptional customer experiences, we invite you to apply and contribute to our continued growth and success.

Our hiring process is as follows:

Application Review
Initial Interview w/HR representative
Interview with the Hiring Lead
Psychometric Assessments (2 tests)
In-depth Interview with Hiring Lead (optional)
Conditional Job Offer
Background Screening

Work Location: Hybrid in Montréal, QC, or remotely in Canada.

We would like to thank all candidates for interest, but only shortlisted applicants will be contacted for further interviews.

French description:

Description du poste
Jesta recherche un vice-président des services professionnels hautement expérimenté et stratégique pour rejoindre notre organisation. En tant que VP des services professionnels, vous serez responsable de diriger et de superviser notre division des services professionnels, en assurant une livraison exceptionnelle de nos solutions et services à nos clients. Vous jouerez un rôle essentiel dans la réussite de nos clients, la construction de relations solides avec eux et la maximisation de la valeur que notre organisation apporte à nos clients.

Le candidat idéal aura une expertise dans ces 5 dimensions :

Leadership et stratégie :
Élaborer et mettre en œuvre une stratégie globale pour la division des services professionnels, en l'alignant sur les objectifs généraux de l'entreprise et les plans de
Fournir un leadership visionnaire, des conseils et une orientation à une équipe de professionnels, en encourageant une culture de collaboration, d'innovation et d'excellence.
Collaborer avec la direction générale pour définir la vision, les objectifs et les priorités de la division des services

Excellence de la prestation de services :
Assurer la réussite des missions de services professionnels, y compris la mise en œuvre de projets, l'intégration de systèmes et les services de conseil.
Définir et mettre en œuvre les meilleures pratiques, méthodologies et normes afin d'assurer la cohérence et la qualité de la prestation de
Contrôler et évaluer les performances des projets, en veillant au respect des délais, des budgets et des attentes des

Gestion des relations avec les clients :
Établir et entretenir des relations solides et durables avec des clients clés, en agissant en tant que conseiller de confiance et partenaire stratégique.
Comprendre les besoins et les objectifs commerciaux des clients et identifier de manière proactive les possibilités d'améliorer nos offres et nos services pour répondre à l'évolution de leurs
Collaborer avec l'équipe de vente pour identifier les opportunités de vente incitative et de vente croisée, en favorisant la croissance du chiffre d'affaires et la satisfaction des

Gestion et développement de l'équipe :

Recruter, former, encadrer et développer une équipe performante de consultants en services professionnels et de chefs de projet.
Fournir un encadrement et des conseils aux membres de l'équipe, en favorisant leur développement professionnel et en veillant à ce qu'ils réussissent à offrir des expériences exceptionnelles aux
Favoriser une culture d'apprentissage continu, de collaboration et d'innovation au sein de la division des services

Excellence opérationnelle :
Élaborer et gérer le budget des services professionnels, en veillant à l'efficacité de l'affectation et de l'utilisation des
Mettre en œuvre et améliorer les processus, outils et systèmes opérationnels afin de rationaliser la prestation de services et d'améliorer la productivité de l'équipe.
Contrôler les indicateurs clés de performance (KPI) et les mesures pour évaluer l'efficacité et l'efficience de la division des services

Exigences :
Diplôme de baccalauréat ou de maîtrise dans un domaine pertinent (par exemple, administration des affaires, informatique, ingénierie)
10 ans d’expérience dans la direction d’organisations de services professionnels ou de conseil, de préférence dans les industries du commerce de détail, de la vente en gros, de l’habillement, de la chaussure
Compréhension approfondie des méthodologies de prestation de services professionnels, de la gestion de projets et de la réussite des clients

Rejoindre notre organisation en tant que vice-président des services professionnels offre une opportunité passionnante de façonner et d’élever notre division des services professionnels et d’avoir un impact significatif sur la réussite de nos clients. Si vous êtes un penseur stratégique, un leader compétent et passionné par la prestation d’expériences client exceptionnelles, nous vous invitons à postuler et à contribuer à notre croissance et à notre succès continus.

Notre processus de recrutement est le suivant :

Examen de la candidature
Entretien initial avec un représentant des RH
Entretien avec le responsable du recrutement
Évaluations psychométriques (2 tests)
Entretien approfondi avec le responsable du recrutement (facultatif)
Offre d’emploi conditionnelle
Vérification des antécédents

Lieu de travail : Hybride à Montréal, QC, ou à distance au Canada.

Nous tenons à remercier tous les candidats pour leur intérêt, mais seuls les candidats présélectionnés seront contactés pour des entretiens supplémentaires.

* le masculin est utilisé pour alléger le texte.