Vice President of Professional Services/Vice-président des services professionnels
3 weeks ago
Jesta is seeking a highly experienced and strategic Vice President of Professional Services to join our organization. As the VP of Professional Services, you will be responsible for leading and overseeing our professional services division, ensuring exceptional delivery of our solutions and services to our clients. You will play a pivotal role in driving customer success, building strong client relationships, and maximizing the value our organization brings to our customers.
The ideal candidate will have an expertise in these 5 dimensions:
Leadership and Strategy: Develop and execute a comprehensive strategy for the professional services division, aligning it with the overall business objectives and growth Provide visionary leadership, guidance, and direction to a team of professionals, fostering a culture of collaboration, innovation, and Collaborate with senior leadership to define the vision, goals, and priorities of the professional services
Service Delivery Excellence: Ensure the successful delivery of professional services engagements, including project implementations, system integrations, and consulting Define and implement best practices, methodologies, and standards to drive consistency and quality in service Monitor and evaluate project performance, ensuring adherence to timelines, budgets, and client expectations.
Client Relationship Management: Build and nurture strong, long-term relationships with key clients, acting as a trusted advisor and strategic Understand client needs and business objectives, and proactively identify opportunities to enhance our offerings and services to meet their evolving Collaborate with the sales team to identify upsell and cross-sell opportunities, driving revenue growth and customer
Team Management and Development: Recruit, train, mentor, and develop a high-performing team of professional services consultants and project Provide coaching and guidance to team members, promoting their professional growth and ensuring their success in delivering exceptional customer
Foster a culture of continuous learning, collaboration, and innovation within the professional services
Operational Excellence: Develop and manage the professional services budget, ensuring efficient resource allocation and Implement and improve operational processes, tools, and systems to streamline service delivery and enhance team Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of the professional services
Requirements: Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Computer Science, Engineering) 10 years of experience in leading professional services or consulting organizations, preferably within the retail, wholesale, apparel, footwear industries Deep understanding of professional services delivery methodologies, project management, and customer success
Joining our organization as the Vice President of Professional Services provides an exciting opportunity to shape and elevate our professional services division and make a significant impact on our customers' success. If you are a strategic thinker, a skilled leader, and passionate about delivering exceptional customer experiences, we invite you to apply and contribute to our continued growth and success.
Our hiring process is as follows:
Application Review Initial Interview w/HR representative Interview with the Hiring Lead Psychometric Assessments (2 tests) In-depth Interview with Hiring Lead (optional) Conditional Job Offer Background Screening
Work Location:
Hybrid in Montréal, QC, or remotely in Canada.
We would like to thank all candidates for interest, but only shortlisted applicants will be contacted for further interviews.
French description:
Description du poste Jesta recherche un vice-président des services professionnels hautement expérimenté et stratégique pour rejoindre notre organisation. En tant que VP des services professionnels, vous serez responsable de diriger et de superviser notre division des services professionnels, en assurant une livraison exceptionnelle de nos solutions et services à nos clients. Vous jouerez un rôle essentiel dans la réussite de nos clients, la construction de relations solides avec eux et la maximisation de la valeur que notre organisation apporte à nos clients.
Le candidat idéal aura une expertise dans ces 5 dimensions :
Leadership et stratégie : Élaborer et mettre en œuvre une stratégie globale pour la division des services professionnels, en l'alignant sur les objectifs généraux de l'entreprise et les plans de Fournir un leadership visionnaire, des conseils et une orientation à une équipe de professionnels, en encourageant une culture de collaboration, d'innovation et d'excellence. Collaborer avec la direction générale pour définir la vision, les objectifs et les priorités de la division des services
Excellence de la prestation de services : Assurer la réussite des missions de services professionnels, y compris la mise en œuvre de projets, l'intégration de systèmes et les services de conseil. Définir et mettre en œuvre les meilleures pratiques, méthodologies et normes afin d'assurer la cohérence et la qualité de la prestation de Contrôler et évaluer les performances des projets, en veillant au respect des délais, des budgets et des attentes des
Gestion des relations avec les clients : Établir et entretenir des relations solides et durables avec des clients clés, en agissant en tant que conseiller de confiance et partenaire stratégique. Comprendre les besoins et les objectifs commerciaux des clients et identifier de manière proactive les possibilités d'améliorer nos offres et nos services pour répondre à l'évolution de leurs Collaborer avec l'équipe de vente pour identifier les opportunités de vente incitative et de vente croisée, en favorisant la croissance du chiffre d'affaires et la satisfaction des
Gestion et développement de l'équipe :
Recruter, former, encadrer et développer une équipe performante de consultants en services professionnels et de chefs de projet. Fournir un encadrement et des conseils aux membres de l'équipe, en favorisant leur développement professionnel et en veillant à ce qu'ils réussissent à offrir des expériences exceptionnelles aux Favoriser une culture d'apprentissage continu, de collaboration et d'innovation au sein de la division des services
Excellence opérationnelle : Élaborer et gérer le budget des services professionnels, en veillant à l'efficacité de l'affectation et de l'utilisation des Mettre en œuvre et améliorer les processus, outils et systèmes opérationnels afin de rationaliser la prestation de services et d'améliorer la productivité de l'équipe. Contrôler les indicateurs clés de performance (KPI) et les mesures pour évaluer l'efficacité et l'efficience de la division des services
Exigences : Diplôme de baccalauréat ou de maîtrise dans un domaine pertinent (par exemple, administration des affaires, informatique, ingénierie) 10 ans d’expérience dans la direction d’organisations de services professionnels ou de conseil, de préférence dans les industries du commerce de détail, de la vente en gros, de l’habillement, de la chaussure Compréhension approfondie des méthodologies de prestation de services professionnels, de la gestion de projets et de la réussite des clients
Rejoindre notre organisation en tant que vice-président des services professionnels offre une opportunité passionnante de façonner et d’élever notre division des services professionnels et d’avoir un impact significatif sur la réussite de nos clients. Si vous êtes un penseur stratégique, un leader compétent et passionné par la prestation d’expériences client exceptionnelles, nous vous invitons à postuler et à contribuer à notre croissance et à notre succès continus.
Notre processus de recrutement est le suivant :
Examen de la candidature Entretien initial avec un représentant des RH Entretien avec le responsable du recrutement Évaluations psychométriques (2 tests) Entretien approfondi avec le responsable du recrutement (facultatif) Offre d’emploi conditionnelle Vérification des antécédents
Lieu de travail : Hybride à Montréal, QC, ou à distance au Canada.
Nous tenons à remercier tous les candidats pour leur intérêt, mais seuls les candidats présélectionnés seront contactés pour des entretiens supplémentaires.
* le masculin est utilisé pour alléger le texte.
-
Toronto, Canada Jesta I.S. Full timePosition Overview Jesta is seeking a highly experienced and strategic Vice President of Professional Services to join our organization. As the VP of Professional Services, you will be responsible for leading and overseeing our professional services division, ensuring exceptional delivery of our solutions and services to our clients. You will play a pivotal...
-
Toronto, Canada Jesta I.S. Full timePosition Overview Jesta is seeking a highly experienced and strategic Vice President of Professional Services to join our organization. As the VP of Professional Services, you will be responsible for leading and overseeing our professional services division, ensuring exceptional delivery of our solutions and services to our clients. You will play a pivotal...
-
Vice President
2 weeks ago
Toronto, Canada Perrett Laver Full timeCIFAR’s office is located on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples. This land is now home to many diverse First Nations, Inuit, and Métis peoples. It is covered by Treaty 13 with the Mississaugas of the Credit. Celebrating 40 years of...
-
Vice-président ou Vice-présidente, Services
2 months ago
Toronto, Canada IG Wealth Management Full time**Division: IG - Assurance, produits hypothécaires et bancaires** IG Gestion de patrimoine, chef de file des services financiers au Canada, procure à ses clients les meilleurs conseils, la meilleure expérience et les meilleurs résultats possibles, personnalisés leur vie durant. Voici votre chance de vous tailler une carrière au sein d’une...
-
Vice President, Programs, Services
2 weeks ago
Toronto, Canada West Toronto Community Health Services Full time**Vice President, Programs, Services & Supports** Time for a change? Are you looking for your next role where your excellence will continue to shine, your professional standards are highly valued, and you can continue to learn and grow? If you consider yourself a quadruple-aim oriented healthcare leader and are looking to be part of a dynamic...
-
Executive Assistant to Vice President, Community
1 month ago
Toronto, Canada WoodGreen Community Services Full time**Employment Type**: Full Time, Non-Bargaining Unit **Work Hours**: 35 hours/week **Work Setting**: Onsite - Hybrid Eligible **Application Deadline**: July 14th, 2023 by 11.59pm **_ Program Overview - Office of the Vice President, Community Care _** - The Community Care Unit provides a holistic approach to care at home for adults, seniors and caregivers...
-
Executive Assistant to Vice President, Community
1 month ago
Toronto, Canada WoodGreen Community Services Full time**Employment Type**: Full Time, Non-Bargaining Unit **Work Hours**: 35 hours/week **Work Setting**: Onsite - Hybrid Eligible **Application Deadline**: May 22nd, 2023 by 11.59pm **_ Program Overview - Office of the Vice President, Community Care _** - The Community Care Unit provides a holistic approach to care at home for adults, seniors and caregivers...
-
Toronto, Canada EDC Full time**Date de publication**: 23 janv. 2024, 15:27:57 **Emplacement principal**: Ontario-Ottawa **Type d'emploi**: Permanent **Horaire**: Temps plein Société d’État à vocation financière, Exportation et développement Canada (EDC) aide les entreprises canadiennes à générer des retombées au Canada et à l’étranger. EDC leur offre les produits...
-
Vice-President, Finance and Administration
4 weeks ago
Old Toronto, Canada Association of International Certified Professional Accountants Full timeYork University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. The Organization Founded in 1959 on the traditional territory of the...
-
Vice-President, Finance and Administration
4 weeks ago
Old Toronto, Canada Association of International Certified Professional Accountants Full timeYork University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. The Organization Founded in 1959 on the traditional territory of the...
-
Vice-President, Finance and Administration
4 weeks ago
Toronto, ON, Canada Association of International Certified Professional Accountants Full timeYork University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. The Organization Founded in 1959 on the traditional territory of the...
-
Senior Vice President, Asset Management
2 months ago
Toronto, ON, Canada Association of International Certified Professional Accountants Full timeYork University is searching for a bold leader to become its next Vice-President Finance and Administration to be part of the University’s future legacy at this pivotal transformation point by providing visionary and strategic financial and operational leadership to the University. The Organization Founded in 1959 on the traditional territory of the...
-
Vice President of Sales
3 weeks ago
Toronto, Canada GDI Integrated Facility Services Full timeJoin the GDI Family! One provider. One solution. All your facility maintenance services. GDI provides unequalled capability and expertise in the facility services sector across Canada and the United States. Our broad knowledge and competencies in integrated facility services will contribute to the success of our business partners. With nearly a century of...
-
Vice-président associé comptes nationaux
1 week ago
toronto, Canada Banque Nationale Full timeÀ titre de vice-présidente ou vice-président associé(e) (VPA), Comptes nationaux, tu orientes les efforts de la société pour maintenir et élargir ses relations avec d’importants partenaires de distribution nationaux. Tu es en charge de collaborer avec les parties prenantes internes et externes a
-
Vice-président associé comptes nationaux
2 weeks ago
toronto, Canada Banque Nationale Full timeÀ titre de vice-présidente ou vice-président associé(e) (VPA), Comptes nationaux, tu orientes les efforts de la société pour maintenir et élargir ses relations avec d’importants partenaires de distribution nationaux. Tu es en charge de collaborer avec les parties prenantes internes et externes a
-
Vice President, Property Treaty
4 days ago
Toronto, Canada Munich Reinsurance Company of Canada Full timeVice President, Property Treaty **Company** Munich Reinsurance Company of Canada **Location** Toronto, Canada **Vice President, Property Treaty** **We care for humankind - and that starts with our people** Munich Re of Canada is committed to providing a superior level of service to our clients through our expertise, global resources, and financial...
-
Vice President Policy and Innovation
3 weeks ago
Toronto, ON, Canada Institute of Public Administration of Canada Full timeAs Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college...
-
Vice President Policy and Innovation
2 weeks ago
Old Toronto, Canada Institute of Public Administration of Canada Full timeAs Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college...
-
Vice President Policy and Innovation
6 days ago
Old Toronto, Canada Institute of Public Administration of Canada Full timeAs Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college...
-
Vice President Policy and Innovation
3 weeks ago
Old Toronto, Canada Institute of Public Administration of Canada Full timeAs Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college...