Information Technology Service Desk

2 weeks ago


Toronto, Canada Hire Intellect Full time

Job Title : Technical Analyst - Service Desk
Job Type : Contract; Full-Time
Location : Hybrid, Multiple Locations (Canada)

About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.

Responsibilities:
The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.

Requirements:
Required Experience
Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination or education and experience

Required Skills:
Comfortable with a variety of basic software solutions
Good communication, time management
Demonstrated ability and willingness to learn new tools
Dependable and reliable
Familiarity with updating and using a knowledge base
General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to Have:
Bilingual



  • Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...


  • Toronto, Canada Ginger Desk Full time

    **Ginger Desk** is disrupting the healthcare industry, one task at a time. Ginger Desk is a fast-scaling company, offering Virtual Assistant services to allied healthcare practitioners. In a short period of time, Ginger Desk has quickly become known as the most trusted VA service for health professionals in North America. We are woman-driven and woman-led....


  • Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 23-27** **Service Desk Supervisor** **Information Technology Unit, Corporate Services** **_ Permanent Position; Category 6_**: **_ Hiring Range - $80,685-$95,956_**: - Salary Range - $80,685-$111,229_ The Service Desk Supervisor’s role is to oversee the Service Desk team and ensure that end users receive the appropriate assistance. This...


  • Toronto, Canada Akkodis Full time

    Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...


  • Toronto, Canada Ontario English Catholic Teachers' Association Full time

    DIRECTOR OF INFORMATION TECHNOLOGY The Ontario English Catholic Teachers' Association, representing 45,000 teachers in Ontario's publicly funded Catholic schools, invites applications for the position of Director of Information Technology, assigned to the Information Technology department of the provincial office, commencing on or around June 24, 2024. ...


  • Toronto, Canada Ontario English Catholic Teachers' Association Full time

    DIRECTOR OF INFORMATION TECHNOLOGYThe Ontario English Catholic Teachers' Association, representing 45,000 teachers in Ontario's publicly funded Catholic schools, invites applications for the position of Director of Information Technology, assigned to the Information Technology department of the provincial office, commencing on or around June 24, 2024.This is...


  • Toronto, Canada Ontario English Catholic Teachers' Association Full time

    DIRECTOR OF INFORMATION TECHNOLOGYThe Ontario English Catholic Teachers' Association, representing 45,000 teachers in Ontario's publicly funded Catholic schools, invites applications for the position of Director of Information Technology, assigned to the Information Technology department of the provincial office, commencing on or around June 24, 2024.This is...


  • Toronto, Canada IVARI Full time

    **Welcome to**_ _**ivari** Let us introduce ourselves. With 300 employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible. At ivari, everyone is...


  • Toronto, Canada Akkodis Full time

    Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...


  • Toronto, Canada Akkodis Full time

    Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...


  • Toronto, Canada Akkodis Full time

    Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...


  • Toronto, Canada City of Toronto Full time

    **Job ID**: 35780 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:East York Civic Centre **Job Type & Duration**:Temporary, Full-time (12 month vacancies) **Hourly Rate**:$42.72 - $46.81 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79...

  • Service Desk Analyst

    4 weeks ago


    Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...


  • Toronto, Canada Reconnect Community Health Services Full time

    **Summary**: **Responsibilities** include, but are not limited to, the following: - **Move, Change and Deploy **_ - Coordinate and handle the Move, Change and Deploy of IT assets - Relocate and deploy of IT assets - Maintain the location map of IT assets - **Asset Management **_ - Maintains an accurate and current inventory of all technology assets; -...


  • Toronto, Canada Reconnect Community Health Services Full time

    **Summary**: **Responsibilities** include, but are not limited to, the following: - **Move, Change and Deploy **_ - Coordinate and handle the Move, Change and Deploy of IT assets - Relocate and deploy of IT assets - Maintain the location map of IT assets - **Asset Management **_ - Maintains an accurate and current inventory of all technology assets; -...


  • Toronto, Canada BEQIRI PROFESSIONAL CORPORATION Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 monthsWork settingHelp deskOffice buildingTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions meet business requirementsDesign, develop and...


  • Toronto, Canada Toronto Public Library Full time

    Reporting to the Manager, Enterprise Technology, the Manager, Service Desk & Device Management will be responsible for delivering high-quality end-user/staff and systems support services. The Manager is responsible for managing daily operations of the Service Desk and acts as the single-point-of-contact (SPOC) for all IT areas. The manager will lead the...


  • Toronto, Canada BEQIRI PROFESSIONAL CORPORATION Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingHelp deskOffice buildingTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions meet business requirementsDesign, develop and implement...

  • Analyst, Service Desk

    2 weeks ago


    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • IT Help Desk

    2 days ago


    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...