![MSH Americas - Diot-Siaci Group](https://media.trabajo.org/img/noimg.jpg)
Bilingual Account Manager
4 weeks ago
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling
About You:
You will be responsible for fostering positive relationships with clients during the implementation and ongoing delivery of the benefits program. This includes ensuring that client needs are identified, understood, and resolved within MSH International guidelines. Occasional travel may be required.
In this role, you’ll get to:
Collaborate with Sales and Underwriting teams regarding current and potential accounts:
Provide ongoing evaluation, information, and support during the development of the proposal as it relates to the client Service Function;
Communicate and implement changes to plan design for current clients;
Provide input on products and contract knowledge as it pertains to the program offered;
Act as a business partner with assigned brokers and clients including interaction and negotiation as appropriate to continuously manage a book of business;
Assess risk while making appropriate decisions within own underwriting authority, and make appropriate recommendations to Management.
Implementation of new accounts:
Establish client and/or broker relationships to finalize administrative practices;
Provide implementation guidelines to Third Party Administration, Billing, Accounting, and Underwriting and Medical Underwriting departments and ensure tasks are completed via the implementation checklist;
Coordinate and finalize the production and approval of policy documents with Policy Issue Team and Underwriting;
Assist with the development of communication materials in consultation with the client;
Implement orientation and documentation programs for clients as required.
Management of Account Portfolio:
Responsible for all aspects of managing assigned accounts, financial reviews such as the annual renewal including detailed review of renewal action;
Maximize client relationships and client retention;
Manage client expectations;
Strive to meet with clients in person every quarter;
Provide daily customer service and troubleshooting as required, contract interpretation, confirmation of procedures, claims, and billing information;
Resolve non-routine, sensitive claims and financial issues as they arise where guidelines are sometimes not available or where a decision must be made in consultation with management;
Generate and implement solutions to client concerns;
Provide training to new client administrators;
Arrange and participate in employee meetings, when requested, ensuring that they are consistent and sensitive with client needs;
Cooperate with all departments to ensure service standards as determined by the manager are met;
Assist sales with the remarketing of current or amended programs as required by existing clients;
Develop carrier relationships and provide communications as necessary;
Identify revenue opportunities of existing clients;
Provide backup to accounts assigned to other Account Managers.
Annual Renewal of Policies:
Gather information from all internal departments as it pertains to the semi-annual and annual client financial reviews;
Provide input to the underwriter in response to preliminary semi-annual and annual client financial reviews;
Collaborate and negotiate annual renewal with the underwriter;
Delivery and presentation of the financial review to the client and/or broker;
Communicate to all departments the rate and plan changes as per financial review.
Assist in the identification, development, and implementation of efficiencies and quality assurance within the product and service delivery:
Attend regular Account Management meetings and/or training sessions to voice current issues and progress;
Conduct ongoing reviews regarding content and usability of client documentation;
Provide feedback to Management as required;
Provide input to the Information Technology Team regarding system enhancements and /or changes required to support ongoing account administration, as well as to address requirements as initiated by clients;
Create and provide opportunities for clients to provide feedback regarding product delivery and customer service.
What you bring:
College/University degree in Marketing, Sales, or a related field, or equivalent experience.
Relevant licenses or willingness to obtain them within 6 months.
3-5 years of relevant experience, with a solid understanding of group benefits.
Strong Microsoft Office skills.
Exceptional communication in both English & French and client service skills.
Proven ability to build relationships, multitask, and adapt to change.
What’s in it for you:
Hybrid work environment
Excellent health benefits
Employee assistance program
Wellness account
Minimum 3 weeks’ vacation
Generous sick and flex days
Opportunities to learn new skills, grow, and move into different roles
A work environment that embraces diversity and promotes inclusivity.
Supportive leadership prioritizes your success and cares about your well-being.
A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.
Additional Notes:
The hours of work are 9-5, Monday through Friday, with additional hours as per the needs of the business
You will be required to travel
A laptop and phone will be provided
-
Bilingual (French/english) Fundraising Manager
2 weeks ago
Toronto, Canada Bilingual Squad Full timeWe are seeking a Bilingual (French/English) Development and Fundraising Manager for our client located in Toronto. Please call me at 437-427-8560 if interested This role reports to the Board of Directors and Head of School. **Responsibilities**: - The Development and Fundraising Manager assists the leadership team in the development and management of...
-
Bilingual Account Manager
2 months ago
Toronto, Canada Givex Full timeWe are seeking a highly motivated, goal-oriented individual for the position of Bilingual Account Manager. This individual will work with Givex senior management to build and define strategies to up sell existing clients, to share knowledge of new product offerings to add to their program with Givex. This is an exciting time at Givex since you will be...
-
Bilingual Account Manager
2 weeks ago
Toronto, Canada Givex Full timeWe are seeking a highly motivated, goal-oriented individual for the position of Bilingual Account Manager. This individual will be working with leadership to build and define strategies that best suit their ability to capture opportunities and develop those opportunities to sales. This is an exciting time at Givex since you will be working with some major...
-
Bilingual Account Manager
3 days ago
Toronto, Ontario, Canada Givex Full timeWe are seeking a highly motivated, goal-oriented individual for the position of Bilingual Account Manager.This individual will work with Givex senior management to build and define strategies to up sell existing clients, to share knowledge of new product offerings to add to their program with Givex.This is an exciting time at Givex since you will be working...
-
Bilingual Account Manager
3 weeks ago
Toronto, Canada TEKsystems Full timeJob Description: The Account Manager will be responsible for managing a combination of large to mid-sized corporate accounts (80%) and individual clients (20%) by handling renewals and service touchpoints. By collaborating with the Sales and Underwriting teams, you will also be tasked with the implementation of some new accounts, mostly provided through...
-
Bilingual Account Manager
3 weeks ago
Toronto, Canada TEKsystems Full timeJob Description: The Account Manager will be responsible for managing a combination of large to mid-sized corporate accounts (80%) and individual clients (20%) by handling renewals and service touchpoints. By collaborating with the Sales and Underwriting teams, you will also be tasked with the implementation of some new accounts, mostly provided through...
-
Bilingual Accountant
4 weeks ago
Old Toronto, Canada Bioscript Solutions Full timeJob Details Description At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve...
-
Bilingual Accountant
3 weeks ago
Old Toronto, Canada Bioscript Solutions Full timeJob Details Description At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve...
-
Bilingual Accountant
3 weeks ago
Old Toronto, Canada Bioscript Solutions Full timeJob Details Description At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve...
-
Bilingual Accountant
4 days ago
Old Toronto, Ontario, Canada Bioscript Solutions Full timeJob Details Description At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of...
-
Bilingual Account Manager
2 months ago
Toronto, Canada Emergitel Full time**Job description** My Client is seeking a highly motivated, goal-oriented individual for the position of Bilingual Account Manager. **Role & Responsibilities**: - Develop client relationships with current and new clients - Understand and articulate highly technical leading-edge products & services - Prepare detailed proposals in all areas of products &...
-
Bilingual Property Accountant
2 months ago
Toronto, Canada TOTEM recruteur de talent Full timeJoin a top GTA and Montreal real estate developer! Totem is seeking a bilingual Senior Property Accountant for a dynamic team focused on class-A and vintage-style apartments.About the CompanyThis rapidly expanding real estate company has doubled in size over the past few years, offering exciting opportunities for growth and impact. If you have an...
-
Bilingual Property Accountant
3 weeks ago
Toronto, Canada TOTEM recruteur de talent Full timeJoin a top GTA and Montreal real estate developer! Totem is seeking a bilingual Senior Property Accountant for a dynamic team focused on class-A and vintage-style apartments.About the CompanyThis rapidly expanding real estate company has doubled in size over the past few years, offering exciting opportunities for growth and impact. If you have an...
-
Account Manager
6 days ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** Come grow your career with us! **About the Opportunity** myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We...
-
Bilingual Account Manager-remote
3 weeks ago
Toronto, Canada KAR Global Full timeTradeRev has changed the automotive industry with its revolutionary product. Built as a multi-platform live auction app, TradeRev’s online automotive remarketing system has made a huge impact in the industry and has acquired quick user adoption with a fast-growing client base. As a subsidiary of KAR Auction Services, Inc. and partnering with our sister...
-
Bilingual Accounting Admin
2 months ago
Toronto, Canada Amynta Group Full timeWe’re thrilled that you are interested in joining us here at the Amynta Group! Job Summary: The Bilingual Accounting Administrator is responsible for full cycle accounts receivable, accounts payable, bank deposits, cash receipts, collections of multiple books of our Company Group. Position Responsibilities Prepare and post bank deposits Prepare bank...
-
Enterprise Regional Sales Manager
3 days ago
Toronto, Ontario, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...
-
Enterprise Regional Sales Manager
2 weeks ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Bilingual New Accounts Specialist
2 weeks ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
SLCSI Bilingual Account Opening Branch Manager
3 weeks ago
Toronto, Canada Sun Life Full timeJob Description : The Manager, Account Opening Management role contributes to the overall Account Opening and Maintenance activities on behalf of the Sun Life Canada Securities Inc. (SLCSI) business. We are looking for a highly motivated candidate who can build solid relationships, has a passion for providing high quality customer service, delivers...