Change Manager

1 week ago

Toronto, Canada Bay Street Staffing Full time

One of our banking clients is seeking a Communications Specialist/ Change Manager for 12 months contract in Toronto

Hybrid: In office on Tuesdays

The Senior Consultant, Business Systems Analysis is responsible for providing advice and consultation for business application developments to ensure growth. The role provides technical leadership, interpreting complex information and participating in client business review sessions to influence decisions regarding the use of technology to support objectives. The Senior Consultant, Business Systems Analysis develops, recommends and facilitates activities required for the application of new technologies to support existing processes and client needs. The role provides expertise to project managers, coordinators and directors on technology functionality and utilization, utilizing a solid understanding of business dynamics. The role independently resolves a variety of ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive thinking.

What you'll be doing
You will be responsible for providing advice and consultation for business application developments to ensure growth. The role provides technical leadership, interpreting complex information and participating in client business review sessions to influence decisions regarding the use of technology to support objectives. The Senior Consultant, Business Systems Analysis develops, recommends and facilitates activities required for the application of new technologies to support existing processes and client needs. The role provides expertise to project managers, coordinators and directors on technology functionality and utilization, utilizing a solid understanding of business dynamics. The role independently resolves a variety of ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive thinking.

How you'll succeed
• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Primarily working with Rates desk but since it is a cross asset risk management platform they will opportunities working on other asset classes as well.
• Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
• Leading and Mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

MAJOR ACTIVITIES:
• Participate in client business review sessions to influence decisions regarding use of technology to support objectives or address issues.
• Facilitate business process review sessions and help client groups to implement process changes supported by technology.
• Ensure client needs are being supported by business system teams, and monitor client satisfaction levels.
• Define business requirements, business processes, user guides and user training documentation.

Must Have Requirement:
- 3-4+ years as a Communications Specialist or Change Manager
- Strong abilities around analyzing and understanding data, as well as gap analysis expertise (3-4 years' experience)
- Proficient with PowerPoint and other Microsoft office applications
- 3+ years' of Facilitation experience (Facilitating discussions to present what the change/impact is)

Nice to Have:
- French Bilingual
- Application delivery process knowledge
- Business assessment experience would be nice
- Agile or Waterfall experience would be great
- Engineering background
- HR background

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