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Senior Manager, National Accident Benefits

4 months ago

Toronto, Canada Allstate Canada Full time

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Role Designation: Home Based

Benefits to Joining Allstate:
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back

Job Description:
Our team is growing, and we are actively looking to hire a Senior Manager - National Accident Benefits .??The Senior Manager is responsible for designing, developing, and implementing projects and initiatives within their assigned discipline?that align with Claims strategic direction and support Corporate strategic goals.?The Senior Manager is responsible for supporting the Director in leading Managers and direct reports in Accident Benefits and overseeing the day-to-day operations of the department.

Accountabilities:

People Management
Strategically collaborate with the Director level
Provides, maintains, and monitors Manager authority levels
Ensure workload is evenly distributed amongst the Managers
Lead Manager team huddles
Conduct MOR meeting with Manager Direct Reports
Work with Managers on their Performance Assessment Plans
Salary planning with Managers for their Direct Reports

Operational
Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director
Reviews analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience
Reviews Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through Managers’ weekly huddles and one-on-ones
Collaborates with key stakeholders to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
Leads discussions with their direct reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging
Releases cheque holds that fall between the Manager and Director authority level
Participates at industry committees, as required

Qualifications:
5-7 years Casualty-related claim experience
5-7 years people management experience within Claims
Advanced knowledge of: Insurance policy, coverage, and regulation in Ontario, New Brunswick, Nova Scotia, and Alberta Accident Benefits; Legal compliance standards and alternative dispute resolution practices; Reserving practices, standard processes, and procedures; Claims systems and data tools to reconcile, manipulate and recognize trends
Strong performance management capabilities
Conflict management and problem resolution skills in managing internal and external customer relationships
Proficient in preparing detailed reporting and verbally communicating operational tactics and results to senior leadership
Workforce management skills
University Degree/College Diploma

Bonus qualification:
Continuous Improvement and process design experience
Knowledge of AllDocs and SmartSimple
CIP or working towards CIP designation

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.