Claims Manager, Accident

4 months ago

Toronto, Canada AIG Full time

Join us as a Claims Manager to play a key leadership role that will drive business growth.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Manager – Accident & Health, and Accident Benefits to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

  • Drive alignment across the team and work in collaboration with all claims leaders in ensuring our strategic priorities (customer service, business alignment, improvements in total cost of claim and retaining our talent) are front and center, along with AIG’s purpose and values. 
  • Manage and provide technical assistance to a team of claims analysts in Montreal and Toronto handling accident and health claims (AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims) as well as Accident Benefits claims (SABS & Loss transfer).  The team ranges from junior to senior staff handling a mix of complexity.
  • Provide regular coaching and support to the team through 1x1's, file clinics and training and review and approve coverage position letters, and oversee any contentious matters or large losses.   
  • Ensure file quality from file assignment through assigning new claims according to claim complexity to ensuring best practices application through monthly audits and address any issues through employee coaching/training to minimize departmental leakage.
  • Maintain broker and customer relationships and implement claims processes/protocols specific to their needs; Ensure that broker/customer needs are met, manage expectations, and ensure satisfaction.
  • Drive business alignment with our underwriting and actuarial departments by providing claim trends, large loss reports and assist in the retention and acquisition of clients, collaborate with key stakeholders across the organization
  • Performance management of team through weekly 1x1’s, monthly team meetings, team engagement activities and complete mid-year reviews and performance reviews.  Build development plan for all analysts within the group and provide opportunities for growth and development.  Promote a culture of integrity and risk management within the team
  • Drive our culture through encouraging the team’s participation in ERG’s, social activities, volunteer activities and other opportunities to get to know the broader organization. 

What you’ll need to succeed

  • Minimum of 5+ years of experience in Accident & Health claims, or related experience (Accident Benefits, workers comp, including large loss management). 
  • Prior leadership experience/ mentoring of junior to senior staff, including performance management, and onboarding.
  • Ability to work independently and think strategically; Strong decision making-skills
  • Strong customer service orientation and people skills.  Excellent organizational and interpersonal skills
  • Excellent oral and written communication skills; including strong presentation skills/ executive presence. 
  • Superior analytical skills with ability to assess reporting metrics, prepare management reporting and other requests.  Proficient computer skills in a busy paperless environment
  • Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
  • Ability to manage workload effectively and efficiently/ability to prioritize is essential

Ready to step up to new challenges? We would love to hear from you.

#LI-NT1

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada

  • Claims Manager, Accident and Health

    3 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Lead the Way in Accident and Health ClaimsAs a Claims Manager, Accident and Health, you will play a key role in driving business growth and delivering exceptional customer service. You will lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of...

  • Claims Manager

    4 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth, develop and implement strategic plans, and foster a culture of excellence within the team.Key Responsibilities:Lead a team of claims analysts in handling accident...

  • Claims Manager

    4 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth, develop and implement strategic plans, and foster a culture of excellence within the team.Key Responsibilities:Lead a team of claims analysts in handling accident...

  • Claims Manager

    1 month ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth, develop and implement strategic plans, and foster a culture of excellence within the team.Key Responsibilities:Lead a team of claims analysts in handling accident...

  • Claims Manager

    1 month ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth, develop and implement strategic plans, and foster a culture of excellence within the team.Key Responsibilities:Lead a team of claims analysts in handling accident...

  • Claims Manager, Accident and Health

    3 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Accident and Health Claims Leadership RoleAIG is seeking a Claims Manager to drive business growth and lead a team of claims analysts in handling accident and health claims. The ideal candidate will have prior leadership experience, strong customer service orientation, and excellent analytical skills.Key ResponsibilitiesDrive alignment across the team and...

  • Claims Manager, Accident and Health

    3 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Transforming Claims ManagementAIG is seeking a Claims Manager, Accident and Health to drive business growth and lead a team of claims analysts in handling accident and health claims. As a key leader, you will be responsible for ensuring strategic priorities are aligned, providing technical assistance, and coaching team members to deliver exceptional customer...

  • Claims Manager

    3 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is seeking a Claims Manager to play a key leadership role in driving business growth. As a Claims Manager, you will be responsible for managing a team of claims analysts and providing technical assistance to ensure the delivery of high-quality claims services to our customers.Key Responsibilities:Manage and...

  • Claims Manager

    5 days ago

    Toronto, Ontario, Canada AIG Full time

    Accident Claims Leadership Role AIG is seeking a Claims Manager to drive business growth, technical excellence, and customer satisfaction in our Accident & Health claims teams. This leadership role requires strong decision-making skills, excellent communication, and the ability to work independently and collaboratively with cross-functional teams.About the...

  • Claims Manager

    3 weeks ago

    Toronto, Ontario, Canada AIG Full time

    Drive Business Growth as a Claims ManagerAIG is reimagining the way we help customers manage risk. As a Claims Manager - Accident & Health, you will play a key leadership role in driving business growth and transformation. This is an opportunity to grow your skills and experience as a valued member of our team.Key ResponsibilitiesDrive alignment across the...

  • Claims Adjuster, Accident Benefits

    5 months ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims Adjuster**: As a Claims Adjuster you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Adjusters work hard to provide support to our clients, assisting them in getting back to normal after an accident....

  • Accident Claims Leadership Position

    21 hours ago

    Toronto, Ontario, Canada AIG Full time

    We are seeking a highly skilled Claims Manager to drive business growth and lead our team of claims analysts in handling accident and health claims. With a strong focus on customer service and strategic priorities, this role offers the opportunity to grow your skills and experience as a valued member of our team.The successful candidate will have a minimum...

  • Accident Benefits Claims Investigator

    2 months ago

    Toronto, Ontario, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Accident Benefits Claims Investigator to join our team at Definity. As a key member of our Accident Benefit Claims team, you will be responsible for investigating, evaluating, and settling Accident Benefit claims in accordance with the Insurance Act.Key ResponsibilitiesInvestigate and evaluate...

  • Accident Benefits Claims Investigator

    2 months ago

    Toronto, Ontario, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Accident Benefits Claims Investigator to join our team at Definity. As a key member of our Accident Benefit Claims team, you will be responsible for investigating, evaluating, and settling Accident Benefit claims in accordance with the Insurance Act.Key ResponsibilitiesInvestigate and evaluate...

  • Accident Benefits Claims Examiner

    1 month ago

    Toronto, Ontario, Canada Crawford & Company Full time

    Accident Benefits Adjuster Job SummaryWe are seeking a skilled Accident Benefits Adjuster to join our Workforce Advantage team in Ontario, Canada. As an Accident Benefits Adjuster, you will investigate, evaluate, negotiate, and settle Accident Benefits claims by telephone and correspondence.Key Responsibilities:Investigate and evaluate Accident Benefits...

  • Accident Benefits Claims Examiner

    1 month ago

    Toronto, Ontario, Canada Crawford & Company Full time

    Accident Benefits Adjuster Job SummaryWe are seeking a skilled Accident Benefits Adjuster to join our Workforce Advantage team in Ontario, Canada. As an Accident Benefits Adjuster, you will investigate, evaluate, negotiate, and settle Accident Benefits claims by telephone and correspondence.Key Responsibilities:Investigate and evaluate Accident Benefits...

  • Accident Benefits Claims Examiner

    4 weeks ago

    Toronto, Ontario, Canada Crawford & Company Full time

    Accident Benefits Adjuster Job SummaryWe are seeking a skilled Accident Benefits Adjuster to join our Workforce Advantage team in Ontario, Canada. As an Accident Benefits Adjuster, you will investigate, evaluate, negotiate, and settle Accident Benefits claims by telephone and correspondence.Key Responsibilities:Investigate and evaluate Accident Benefits...

  • Accident Benefits Claims Examiner

    4 weeks ago

    Toronto, Ontario, Canada Crawford & Company Full time

    Accident Benefits Adjuster Job SummaryWe are seeking a skilled Accident Benefits Adjuster to join our Workforce Advantage team in Ontario, Canada. As an Accident Benefits Adjuster, you will investigate, evaluate, negotiate, and settle Accident Benefits claims by telephone and correspondence.Key Responsibilities:Investigate and evaluate Accident Benefits...

  • Claims Adjuster, Accident Benefits

    5 months ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims Adjuster**: As a Claims Adjuster you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Adjusters work hard to provide support to our clients, assisting them in getting back to normal after an accident....

  • Claims Adjuster, Accident Benefits

    5 months ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims Adjuster**: As a Claims Adjuster you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Adjusters work hard to provide support to our clients, assisting them in getting back to normal after an accident....