Claims Manager, Accident

5 months ago

Toronto, Canada AIG Full time

Join us as a Claims Manager to play a key leadership role that will drive business growth.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Manager – Accident & Health, and Accident Benefits to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

  • Drive alignment across the team and work in collaboration with all claims leaders in ensuring our strategic priorities (customer service, business alignment, improvements in total cost of claim and retaining our talent) are front and center, along with AIG’s purpose and values. 
  • Manage and provide technical assistance to a team of claims analysts in Montreal and Toronto handling accident and health claims (AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims) as well as Accident Benefits claims (SABS & Loss transfer).  The team ranges from junior to senior staff handling a mix of complexity.
  • Provide regular coaching and support to the team through 1x1's, file clinics and training and review and approve coverage position letters, and oversee any contentious matters or large losses.   
  • Ensure file quality from file assignment through assigning new claims according to claim complexity to ensuring best practices application through monthly audits and address any issues through employee coaching/training to minimize departmental leakage.
  • Maintain broker and customer relationships and implement claims processes/protocols specific to their needs; Ensure that broker/customer needs are met, manage expectations, and ensure satisfaction.
  • Drive business alignment with our underwriting and actuarial departments by providing claim trends, large loss reports and assist in the retention and acquisition of clients, collaborate with key stakeholders across the organization
  • Performance management of team through weekly 1x1’s, monthly team meetings, team engagement activities and complete mid-year reviews and performance reviews.  Build development plan for all analysts within the group and provide opportunities for growth and development.  Promote a culture of integrity and risk management within the team
  • Drive our culture through encouraging the team’s participation in ERG’s, social activities, volunteer activities and other opportunities to get to know the broader organization. 

What you’ll need to succeed

  • Minimum of 5+ years of experience in Accident & Health claims, or related experience (Accident Benefits, workers comp, including large loss management). 
  • Prior leadership experience/ mentoring of junior to senior staff, including performance management, and onboarding.
  • Ability to work independently and think strategically; Strong decision making-skills
  • Strong customer service orientation and people skills.  Excellent organizational and interpersonal skills
  • Excellent oral and written communication skills; including strong presentation skills/ executive presence. 
  • Superior analytical skills with ability to assess reporting metrics, prepare management reporting and other requests.  Proficient computer skills in a busy paperless environment
  • Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
  • Ability to manage workload effectively and efficiently/ability to prioritize is essential

Ready to step up to new challenges? We would love to hear from you.

#LI-NT1

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada

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