Homebased Systems Analyst

2 months ago

Markham, Canada BGIS Full time
p>Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has spent several years managing a Windows based environment and network infrastructure, cloud IAAS, the incumbent will understand how to assess technological risk, develop and propose a plan to move the organization forward.

KEY DUTIES & RESPONSIBILITIES

Data Centre and Network Infrastructure

  • Design, install, monitor, maintain and support of all production and non-production data centre and network infrastructure.
  • Plan and perform server OS and application upgrades, bug fixes, patches, backups, restores, and management of all data centre and network infrastructure.
  • Develop new system and application implementation plans, risk assessments, contingency plans, and testing procedures to ensure operational reliability.
  • Ensure high availability and acceptable levels of performance of key production assets to support a 24x7 organization operating across multiple time zones.
  • Oversee administration of identity and access management to IT infrastructure and privileged information stores (file shares, SharePoint, Applications).
  • Setup and Maintain Linux servers, including but not limited to RHEL Linux, Oracle Linux, and Rocky Linux.
  • Serve as the Tier 2/3 escalation point for helpdesk issues supporting global locations and coordinating with 3rd party partners as required.
  • Participate in the organization’s disaster recovery plan (DRP) by developing, documenting, maintaining, and regularly testing procedures to recover key production assets.
  • Configure, help monitor and respond to incidents from our IT system monitoring tools including security event management.

Improvement Recommendations and Best Practice

  • Actively participate in developing and implementing strategies to innovate, improve efficiency and effectiveness of IT processes and solutions and adherence to best practices.
  • Functional lead for all major IT.
  • Identifies solutions to meet and continuously improve system performance and uptime. li>
  • Identify user experience pain points and challenges and make recommendations process/system functionality improvements.
  • Ensure knowledge-transfer is achieved by mentoring and training Systems Analyst I.
  • Utilize technical skills to assist the team with Cloud infrastructure, Azure network and infrastructure work.
  • Conduct regular audits to ensure systems comply with policy and regulatory security and privacy requirements.
  • Ensure knowledge base, systems and process documentation, user guides, configuration documentation and instructional manuals are maintained by the IT team.
  • Develops and maintains system-related documentation to facilitate implementation and/or adoption of system changes.
  • Track projects and system incidents through to resolution via the IT ticket tracking system and the various IT Logs.

System Maintenance

  • Determines the setup, configuration and maintenance required for new and/or upgraded servers/systems/applications according to industry best practices and/or standards, and where necessary, establish database connectivity.
  • Performs ongoing system maintenance of servers including general server cleanup and system monitoring to ensure that sufficient disk space and memory exist to meet day-to-day needs of each office.

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