Key Account Manager

Key Account Manager Join to apply for the Key Account Manager role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. Responsibilities This high‑profile, customer‑facing role requires outstanding results‑oriented, relationship and program management skills. Oversee a portfolio of strategic key accounts and develop and drive strategic initiatives, including complex contract negotiation, pricing and expansion opportunities, to drive revenue and General Merchandise Volume (GMV). Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines. Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities. Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing and Risk to execute partnership initiatives and drive business results. Manage customer health to ensure overall customer satisfaction and business results. Drive customer advocacy and critical issue resolution by collaborating with development, product management and support teams to improve the Affiliate offering for merchants. Qualifications Experience negotiating and closing large, complex commercial contracts for leading companies. Strong written and verbal communication skills, including the ability to give compelling presentations. Experience in leading cross‑functional projects with a high attention to detail. Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence. Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce (preferred). Comfortable using Salesforce and standard BI tools. Compensation Pay Grade – K; Equity Grade – 5. Employees new to Affiliate typically come in at the start of the pay range. For sales roles, the range provided is the role’s On Target Earnings (OTE) range, which includes the annual base pay and the sales incentive target. On Target Earnings per year: $136,250 – $198,750. Benefits Health care coverage – Affiliate covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of Affiliate at a discount. We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affiliate will consider for employment qualified applicants with arrest and conviction records. By clicking “Submit Application,” you acknowledge that you have read Affiliate’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. #J-18808-Ljbffr