Product Support Specialist

****Job Details:********Customer Support Analyst-Web******Jonas Software – Club House Online Division**We are seeking a dedicated professional Customer Support Web Analyst to joi n our team on a full time basis with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. The position is ideal for those who are self-motivated, patient, de pendable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment. **JOB RESPONSIBILITIES:*** Use your skillsets to troubleshoot Client Issues in a timely manner. * Listen and serve as primary Support liaison between Clients and Jonas Web Products. * Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications. * Collaborate with other departments or offices as necessary to expedite resolutions. * Promote and maintain a high quality, professional, service-oriented company image among clients. * Will be required to periodically update the Client-Facing Support Sites. * Will work shifts that can start anywhere from 8 AM EST up until 8 PM EST. * Will be required to participate in a pager rotation to cover emergency call on weekends. * Will be required to continue learning independently during down time. * Must be able to work on any of the Canadian Holidays throughout the year. **JOB QUALIFICATION:*** Requires 2 - 3 years of customer service. * High School Diploma/Some college preferred/college degree * Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role * Previous experience in Mobile Application Support is essential * Working knowledge of Web Reservation or Online Ordering applications is required * Windows, iOS and Android troubleshooting experience is essential * Strong PC and system navigation skills, specifically in a Windows-based environment * Must be able to multi-task in a fast-paced environment and set priorities within time constraints to meet deadlines * Courteous and professional pho ne manner, demeanor and attitude are essential * Excellent organizational, time management, punctuality and customer service skills * Must be able to work independently as well as coordinate efforts with other team members * A bility to prioritize task s and shift focus as needed is essential * Good team player, yet willing to take personal responsibility for resolution of issues * Detail oriented ,with effective and clear verbal and written communication skills are required * Experience working in hospitality or country club environment an asset ****Business Unit:********Scheduled Weekly Hours:****37.5 ****Number of Openings Available:****0********Worker Type:****Regular ****More About Jonas Software:****Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.Jonas Club Software provides innovative, industry leading solutions for the club business.That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join.Before you apply for an opening with Jonas Club Software, here are a few things that you should know:**We’re here for the long term:*** Jonas Club Software is a subsidiary of which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives.**We’re expanding:*** We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions.**We love employee success:*** Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees.**We believe in having fun:*** Customer Service Excellence Celebration Weeks* Departmental Outings* Company Holiday Parties* Private On-Site Staff Fitness Facility* Beach Volleyball Courts* Staff Fitness Challenges* Much More*Jonas Club is an Equal Opportunity Employer.* *If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600*Jonas Club is part of a CSI group of companies.
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