Junior Production Support Specialist

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

**Your Role and Responsibilities**

Securities Industry Services (SIS) Division within Kyndryl is a leading provider of brokerage transaction processing to the Canadian securities industry. SIS has provided comprehensive end-to-end brokerage services to financial clients for more than 45 years. Our robust technology solutions are driven by proven financial expertise and are supported by a team of dedicated professionals who collaborate with clients across Canada.

SIS Division has an immediate opening for a Junior Production Support Specialist. Reporting to a Team Lead, this position will be responsible for daily monitoring, and month-end batch processing and re-runs.
- Executes first-level problem determination, Fixes system abends, when required.
- Engage 2nd level support
- Execution of management escalation
- Cognizant of Service Level Triggers to ensure problems are resolved prior to exposure
- Works both independently and with the team to complete the daily tasks and uses problem management and communication skills to resolve both customer and supplier-related issues.
- Works on a rotating shift schedule, i.e., night and day shifts

We will be approaching a hybrid model of working, hence a requirement to work in the office at times focusing on client requirements and collaboration. However, in the meantime, this position is fully remote.

**Required Technical and Professional Expertise**
- Microsoft tools skills (Windows)
- Financial Application Knowledge
- Host and Distribution Technical Environment Support Skills
- Application Programming skills would be considered an asset
- Problem Solving Skills
- Strong Communications Skills
- Exposure to monitoring software and tools

**Preferred Technical and Professional Experience**

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

**Eligibility Requirements**

Bachelor's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Technical Specialist Professional

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y009) Kyndryl Canada Limited

**Is this role a commissionable / sales incentive based position**

No