Product Support Specialist

1 week ago

Markham, Canada Weidmuller Ltd Full time

**Product Support Specialist - WCA1102025**

Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.

**Product Support**:

- Main Accountabilities**

**Sales Support**
- Support technical meetings, product presentations, and negotiations with expert advice.

**Diagnostic Studies**
- Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives.
- Propose solutions for complex and customized inquiries.

**Technical Presentations**
- Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.

**Training**
- Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge.
- Prepares demonstration equipment for sales team, partners, and our end customers.

**Technical Publications**
- Draft and review technical articles and documentation for publication and internal use.

**Competitive Analysis**
- Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization.
- Complete technical cross-references as needed to support competitive positioning.

**Education/ Experience/ Requirements**
- Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering.
- Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, NodeRed, and familiarity with CodeSys is considered a strong asset.
- Successful completion of the certified Engineering Launchpad training program (3 months) will be required.
- Additional certified Sales Launchpad training is expected to be completed within the first year.

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