Part Time Customer Experience Manager

3 weeks ago

Okotoks, Canada Michaels Stores Full time

Store - OKOTOKS, ABDeliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold team members accountable for store conditions and results.Ensure all front-end policies and procedures are followed; achieve KPIs and manage your team to meet their KPIs.Plan and lead the execution of in-store events in accordance with company programs.Lead the omnichannel processes.Manage and execute shrink and safety programs.Assist with cash reconciliation and bank deposits.Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.Assist with onboarding new team members.Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.Serve as Manager on Duty (MOD).Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.Acknowledge customers, assist in locating products, and provide solutions.Participate in truck unloading and stocking processes, ensuring standards are followed and tasks are completed within budget.Manage and execute shrink and safety programs.Cross-train in Custom Framing sales and production.In stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions by planning and managing the workload with the Store Manager.Preferred Knowledge/Skills/AbilitiesOther duties as assigned.Experience RequiredRetail management experience preferred.Physical Requirements & Work EnvironmentAbility to remain standing for long periods.Ability to move throughout the store.Regular bending, lifting, carrying, reaching, and stretching.Lifting heavy boxes and accessing high shelves using ladders or similar equipment.If accommodations are needed, contact your supervisor for assistance.Work in a retail store environment, with climate-controlled public areas and some outdoor work for tasks like unloading trucks and retrieving shopping carts. Work hours include nights, weekends, and early mornings.Applicants in Canada must meet legal requirements.At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. Visit mikbenefits.com for more information.Michaels is an Equal Opportunity Employer, supporting all team members and customers to create, innovate, and improve together. #J-18808-Ljbffr

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