Application Training Specialist-Medical Imaging

4 weeks ago

Gatineau, Canada Intelerad Full time
Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Job Summary:

The Application Training Specialist is responsible for traveling to our clients’ hospitals/clinics to install our Radiology applications, provide training to clinical staff, and assist with the implementation of our products.

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Provide software product training to our clinical client base (e.g.: physicians, technologists, administrators, managers) and to new/existing internal staff as needed. Regular travel required although some training may be done via phone/video.
  • Install, configure, test and troubleshoot our Radiology applications (as well as Windows OS, hardware, drivers, networking services, etc., when necessary) at customer sites. Regular travel required.
  • Assist in the resolution of software/workflow issues.
  • Assist with setup/takedown and/or present any lesson(s) as required during iterations of Intelerad’s cyclical in-house PACS Administration course (for customers).
  • Maintain and improve existing product and training documentation, as assigned.
  • Act as an escalation resource to our internal Support team for proprietary and certain 3rd-party products.
  • Conduct applications testing as part of ongoing IntelePACS development release cycles.
  • Demonstrate products to potential customers alone or in conjunction with a Sales representative (travel may be required).
  • Participate in any project deemed necessary by the organization.

Qualifications

Required Experience/Skills:

  • Bachelor’s degree or equivalent experience
  • Experience providing technical support and/or training to users (phone, web, and/or in-person)
  • Ability to work/travel alone or as part of a team
  • Experience supporting applications in a Windows environment (Win10) is preferred
  • Good written and oral communication skills in English and French
  • Proven ability to be structured, organized and detail-oriented
  • This position requires up to 75% of travel, mainly in North America

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”) as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

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