Account Coordinator

4 weeks ago

Montreal, Canada SEG Products Full time

Talent Acquisition and Payroll SpecialistWe are a consumer-packaged goods company located in the heart of downtown Montreal, that manufactures, develops, designs and markets consumer products under license for a major American national brand. We are currently seeking an Account Coordinator who is hands‑on and committed with a “can do” attitude. You will play a key support role in the supply chain process.Reporting to the Sales Operation, Manager, this position requires candidates to work with domestic customers and overseas vendors.Roles and responsibilities will include but not limited to:Sales and Account Coordination:Serve as the main point of contact for assigned accounts, ensuring timely, consistent, and professional communication.Manage key accounts in the \"U.S.\" and Canada from A to Z through effective planning and by maintaining strong relationships.Collaborate with the sales team to develop and implement account‑specific sales strategies and annual business plans.Analyze sales trends, sell‑through rates, and inventory levels to recommend purchasing and replenishment strategies.Accurately relay client needs and feedback to internal departments (e.g., sales, product development, engineering, marketing) and ensure timely follow‑up.Track and manage project timelines, coordinating with cross‑functional teams to meet deadlines and deliverables.Support the sales team by preparing quote sheets, reviewing and renewing contracts, pricing, and other sales documentation.Oversee item setup and maintenance in both the ERP system and customer portals, ensuring accuracy and compliance.Manage day‑to‑day operations, including order processing, compliance testing, chargeback validation, and related fulfillment activities.Proactively resolve customer issues, including shipment delays, order discrepancies, or system‑related challenges, with minimal supervision.Logistics and Supply Chain Coordination:Process and release orders to overseas suppliers and US warehouse.Oversee and monitor orders to ensure that they are accurate and delivered on time.Coordinate with finance to establish and monitor inventory metrics.Liaise with 3PL and factories for any orders/logistics issue.QualificationsHighly detail oriented.University degree and/or equivalent work‑related experience.Proven experience to work with overseas suppliers and North America retail market.Intermediate to advanced Excel skills, strong command of MS Office software.Prior experience working with customer’s portal such as Wal‑Mart Retail Link and Target Partners Online is an asset.Able to form productive relationships with all levels of an organization on an ongoing basis.Able to plan and prioritize in a fast‑paced environment.Demonstrated ability to work under pressure, managing several accounts simultaneously with minimal supervision.You will gain visibility in this role and be exposed to growth opportunities through a blend of on‑the‑job experience, training, and mentorship.Seniority levelEntry levelEmployment typeFull‑timeJob functionSales, Business Development, and Supply ChainIndustriesManufacturingReferrals increase your chances of interviewing at SEG Products by 2x. #J-18808-Ljbffr

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