Apprentice General Manager
7 days ago
Position: General Manager Playscape
Location: 30 Dean Park Scarborough ON
The General Manager will oversee the set-up and day-to-day operations of a vibrant and multifaceted Playscape offering bowling, arcade games, a full-service restaurant, and bar. This position requires a dynamic leader to ensure smooth and efficient operations while delivering exceptional customer service. The General Manager will be responsible for driving profitability, managing a diverse team, overseeing safety and quality standards, and promoting the overall brand of the Playscape.
- Recruit, hire, train, and manage all staff, including bowling attendants, arcade operators, servers, bartenders, kitchen staff, and maintenance teams.
- Conduct regular performance evaluations and provide feedback, coaching, and training to promote professional growth.
- Create staff schedules to ensure optimal coverage during peak periods (weekends, holidays, and special events).
- Ensure employees adhere to company policies, health and safety standards, and provide exceptional customer service.
- Lead efforts to deliver a memorable and engaging customer experience by promoting friendly, efficient, and high-quality service at all touchpoints.
- Respond to customer feedback, concerns, and complaints with professionalism and efficiency to maintain positive customer relations.
- Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest experience and drive repeat business.
- Oversee the financial operations of the playscape, ensuring profitability through effective budget management and cost control across all areas (bowling, arcade, restaurant, and bar).
- Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.
- Collaborate with the finance team to develop pricing strategies for services and products (bowling lanes, arcade games, food, and drinks).
- Ensure compliance with financial regulations, including handling cash management and financial reporting.
- Develop and implement marketing strategies to attract new customers, including digital campaigns, local promotions, social media engagement, and partnerships with local businesses.
- Plan and oversee special events, tournaments, and themed nights to increase foot traffic and customer engagement.
- Coordinate with the marketing team to maintain the playscape's brand identity and presence in the community.
- Ensure the bowling lanes, arcade machines, restaurant, bar, and other facility equipment are regularly maintained and in excellent working condition.
- Oversee routine maintenance schedules and handle any issues with equipment, either by coordinating internal staff or managing vendor relations.
Ensure the facility meets all safety, health, and legal standards, including accessibility.
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