Incentive Event Program Manager

Join to apply for the Incentive Event Program Manager role at E.L. Productions Ltd. (ELP). At E.L. Productions Ltd. (ELP), we have partnered with major Canadian Brands to produce greatness for over 30 years. Canada’s premier event producers, we work with industry leaders and innovators to imagine, develop, and deliver exceptional experiences both virtual, live, and beyond. We build experiences that make connections, shift thinking and inspire action. We are currently looking for an Incentive Event Manager / Producer to join our expanding team. This role will be a hybrid role based in Mississauga primarily for programs and events run in Toronto. About the Candidate A natural host who loves to create unforgettable experiences where every guest feels rewarded, relaxed, and genuinely valued. Views incentive travel as more than logistics; it’s about curating moments of celebration, discovery, and connection that leave a lasting impact. Manages every detail with care and precision, from room drops and welcome receptions to cultural excursions and custom itineraries. Thrives in fast‑paced environments, bringing calm confidence to complex programs, whether coordinating international flights, managing VIP expectations, or orchestrating surprise‑and‑delight moments that wow. About the Role Reporting to the Experience Process & Delivery Lead, the Incentive Event Manager brings care, creativity, and precision to every moment of the incentive travel journey. This role is all about rewarding people, celebrating achievements, strengthening loyalty, and creating once‑in‑a‑lifetime group travel experiences that inspire and connect. Whether it’s a beachfront welcome dinner, a customized cultural excursion, or a flawlessly executed farewell gala, the Event Manager ensures every touchpoint feels personal, purposeful, and unforgettable. From the first invitation to the final departure, they lead the planning and execution of programs that reflect our values, elevate our brand, and produce greatness while ensuring guests feel recognized, supported, and celebrated every step of the way. Your Responsibilities Plan and execute all operational aspects of incentive programs, including destination selection, venue coordination, hotel blocks, group air and ground transportation, F&B, gifting, registration, staffing, and on‑site logistics. Lead attendee communications across every stage of the journey, from invitation and trip qualification to travel support, concierge services, and post‑program follow‑up. Create guest experience strategies that prioritize comfort, personalization, accessibility, and cultural sensitivity for diverse and high‑performing groups. Manage vendor partnerships, negotiate luxury contracts, monitor budgets, and ensure compliance with travel regulations, insurance, health & safety, and international requirements. Collaborate with internal teams and clients to integrate branded touchpoints, curated excursions, surprise‑and‑delight moments, and thoughtful design throughout the program. Execute on‑site with calm professionalism and warmth, ensuring guests feel celebrated, supported, and inspired every step of the way. The Ideal Candidate Skills & Strengths Strong project management skills with the ability to lead complex, multi‑day incentive programs across destinations and time zones. Excellent communicator and natural collaborator, with a client‑first mindset, industry knowledge and experience of standard practices. Proactive problem‑solver with a calm, solutions‑oriented approach onsite and off, prioritizing both big picture and detailed tasks, especially in high‑pressure, guest‑facing environments. Deep understanding of attendee flow and design, guest journey mapping, room blocks, excursions, transportation, gifting, and concierge service planning. Confident managing budgets, negotiating with vendors, and upholding high standards for brand, experience, compliance, and fiscal responsibility. Education & Experience 3–5 years of experience managing incentive travel programs, large‑scale events, or luxury group experiences. Demonstrated experience in attendee logistics, group travel, destination management, and hospitality services. Post‑secondary diploma or degree in Event Planning, Hospitality & Tourism, or a related discipline. Experience working in fast‑paced, client‑focused, and high‑touch environments. CMP certification or incentive travel certification (CITE, CIS, or similar) is an asset. Core Values Visionary – We think bigger about how to produce greatness – from strategy and process to production and innovation. Relatable – We are real people working to do extraordinary things. Our friendly, relatable, empathetic, and inspiring people build the relationships that help everyone succeed. Imaginative – We break barriers, expand ideas, and use innovative brainstorming tactics to create original approaches and experiences designed to move audiences and resonate with them at an emotional level. Meticulous – We execute what we imagine, bringing every detail to life. If you are ready to produce greatness within an expert team that makes the entire production process easy, impactful, and seamless, we encourage you to apply today. Because together, we deepen connections, shift thinking, and inspire action. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Events Services #J-18808-Ljbffr