Assets & Administration Supervisor

2 months ago


Hay River, Canada The North West Company Inc. Full time
p>Supervisor, Administration

Job Description

Purpose of the Role:
The Administration Supervisor is responsible for ensuring the smooth day-to-day operation of Financial Services, Front End, Customer Service, and the Post Office (where applicable). This role involves the implementation of company standards, safeguarding company assets, and the development and training of staff. b>
  1. Customer Service Excellence
    • Prioritize and deliver exceptional customer service, building strong relationships with customers.
    • Quickly and effectively address customer complaints and inquiries.
  2. Office & Front End/Customer Service Management
    • Oversee customer credit details and manage receivables, including follow-ups on delinquent accounts.
    • Support and participate in Financial Service Programs, including cashing fees, Link Tax, and MasterCard promotions.
    • Supervise Post Office operations where applicable and schedule cashiers efficiently.
    • Support Loss Prevention initiatives to protect company assets.
  3. Staff Training and Development
    • Ensure staff provide outstanding customer service in the Office, Post Office, and Front End.
    • Work with supervisors to recruit, train, and develop staff in the Office, Front End, and Post Office.
    • Supervise, coach, and develop employees to enhance their skills and performance.
    • Stay within company policies and collaborate with peers to support the store's vision.
    • Passion: Commitment to the purpose of being a trusted community store, delivering and assigning great work.

    Note: This position is open to local candidates only.



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