Accounts Manager

3 months ago


Boucherville, Canada RONA Inc. Full time
h3>B2B Experience Manager (Hybrid, Boucherville QC) Fluent in French

Part Time / Full Time

Job Description

B2B Experience Manager (Hybrid, Boucherville QC) Fluent in French

Please note that:

  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.
  • 3 days office / 2 days remote

The B2B experience manager will support the development and execution of digital initiatives tailored to B2B audiences, ensuring that our platform delivers a seamless, user-friendly experience that drives engagement and meets client needs. This role involves analyzing user data and feedback to continuously improve PRO experience on digital platform, managing cross-functional teams to align digital efforts with broader business objectives, and staying ahead of industry trends to implement innovative solutions. Their goal will be to create a compelling, efficient, and integrated digital experience that supports our clients' business goals and strengthens our relationships with our accounts and sales teams.

Responsible for mapping the processes between the digital solutions to the ops teams to deliver a complete end-to-end experience.Analyze, identify and provide insights to the digital team as to the processes and tools to add to the platform to make it indispensable for our customers.Responsible for training and change management, in collaboration with the HR department, for all its new processes.Serve as a strategic contact point between sales representatives, store ops teams, online merchandising, program management, to get their commitment and deliver a complete end-to-end experience.Participate in competitive research on best practices in digital customer experience and make strategic recommendations.Collaborate, in partnership with the digital team, of driving logins, conversions and average order value to the platform.Collect and analyze customer feedback to guide strategic decisions and implement performance indicators to measure the effectiveness of initiatives.

The qualifications we are looking for:

  • Experience in a similar role, preferably in an e-commerce or online customer service environment.
  • Excellent written and verbal communication skills in French and English.
  • Diploma in digital commerce, business administration or relevant field.
  • Ability to analyze data and understand customer needs to guide decisions.
  • Store and sales experience is a great asset.
  • Knowledge of web analytics tools, CRM systems, POS systems trends in the renovation and hardware market, and a good understanding of order fulfillment processes.
  • Degree in marketing/e-com, communication, business management, or a related field.
  • Experience in project management and team leadership is a plus.
  • Bilingualism (French and English) is essential.

By joining the RONA family, you’ll enjoy many benefits, such as:

  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that’s involved in the community
  • And much more

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Requirements:
  • Work Permit
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