Department manager

2 weeks ago


Oshawa, Canada Sport Chek Full time

What you’ll do

  • As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.

  • Product knowledge and attentiveness towards customers' needs is your playground.

  • You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.

  • As an ambassador and leader of the customer experience, you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.

  • Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.

  • Create development plans for full-time staff – providing support and coaching to improve any performance gaps.

  • Communicate skills proven through effective huddles, meetings, and coaching sessions.

  • Develop and maintain a positive work environment for staff.

What you bring

  • Business savvy – you have a customer-focused mindset and can plan, execute, and drive sales.

  • Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.

  • Culture and brand ambassadors – you love the work and take pride in our brand.

  • If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

  • Minimum of 2 years in a retail environment, preferably at a supervisory level.

  • A proven track record of business growth and exceptional customer service skills.

  • Demonstrated interest in or involvement in sports or the sporting goods industry is an asset.

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