Assistant Store Leader
2 months ago
Pay: Competitive
Employment type: Full-Time
Job DescriptionPOSITION SUMMARY:
The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensuring overall store success by driving sales, reinforcing operations, merchandising, and beauty advisor development, as well as maintaining overall service and brand integrity for the individual boutique.
Responsibilities:
- Acquire strong product knowledge of the entire L'Occitane product line
- Advise and assist customers with their choices of products for themselves and for gifts
- Acquire extensive knowledge of L’Occitane skincare product lines
- Manage, supervise, and train staff
- Provide outstanding customer service
- Communicate L'Occitane standards and expectations to management team and sales associates
- Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
- Analyze and review sales associates' performance
- Develop coaching logs and refine selling techniques on store-wide and individual basis
- Maintain, train, and coach L'Occitane visual and merchandising standards
- Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
- Develop a skincare customer base
- Recruit, hire, and train Beauty Advisors and future management candidates
Requirements:
- 3+ years of work experience in retail sales
- Proven ability to motivate a sales force
- Must present a positive professional and energetic attitude
- Must possess a passion for customer service and selling
- Excellent oral and written communication skills required
- Basic math skills are necessary
- Computer literacy including MS Office a plus
Benefits:
- Competitive pay
- Paid Time Off
- Generous employee discount + Gratis
- Health, Dental & Vision benefits
- Disability Insurance
- Life Insurance
- RRSP
- Performance bonuses and much more
Employment is subject to verification of references and background check investigation.
All Applicants:
L'Occitane's Privacy Statement
United States Applicants Only:
Employee Rights
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FMLA Special Rules for Returning Military Members (USERRA)
L'Occitane en Provence, commonly known as L'Occitane, is an international retailer of body, face, fragrances, and home products based in Manosque, France.
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