Customer Solutions Executive/ Manager

Customer Solutions Executive/ Manager - HVAC & Mechanical Services 1 week ago Be among the first 25 applicants Direct message the job poster from Iron Dog About The Job Iron Dog Services is a trusted mechanical services company specializing in HVAC, plumbing, heating, cooling, and oil and gas systems. We focus on keeping commercial and multi‑unit residential buildings operating efficiently, reliably, and comfortably through expert service, retrofit, and equipment replacement work. This hybrid field and office position, based out of Dartmouth, NS, is ideal for someone who combines industry knowledge with people skills. It’s designed for individuals who already have a strong foundation in mechanical systems or sales and are ready to take on a role that connects customers, technical teams, and project delivery. The position bridges sales, operations, and customer engagement, making it a great fit for someone who understands building mechanical systems and enjoys solving problems directly with clients. Whether you’re an experienced sales professional, an HVAC technician ready to move into a customer‑facing role, or a proven leader, your path here will depend on your experience and strengths. You may join as a Customer Solutions Executive, which is ideal for those who are technically strong, relationship‑driven, or highly sales‑focused and building toward future leadership opportunities. Alternatively, you may join as a Customer Solutions Manager if you bring leadership experience and the ability to guide customer and sales strategy. Both roles are equally important to Iron Dog’s growth and success. What You’ll Do Build and maintain strong relationships with existing customers while identifying opportunities for service agreements, retrofits, and equipment replacements. Proactively develop new customer relationships through outreach, networking, and on‑site engagement to expand Iron Dog’s client base in key markets. Meet with building owners, property managers, and facility leaders to assess needs and develop tailored mechanical solutions. Scope and estimate projects with a focus on accuracy and value. Collaborate with our service and operations teams to ensure projects are delivered smoothly and profitably. Support Iron Dog’s growth strategy in Nova Scotia, with expanding involvement in New Brunswick, across all lines of business including HVAC, plumbing, heating, cooling, and oil and gas service and retrofit projects. Represent Iron Dog as a trusted technical partner who can translate complex mechanical systems into clear, practical solutions for clients. Who You Are A professional with 3 or more years of mechanical industry experience in sales, service, or project roles. You may be a salesperson with strong technical understanding or a technician who’s ready to move into a more customer‑facing, solutions‑focused career. Strong understanding of HVAC, plumbing, heating, cooling, and oil or gas‑fired systems. Excellent communication and relationship‑building skills with both clients and internal teams. Self‑motivated and organized, with the ability to manage multiple priorities. Valid driver’s license and willingness to travel regionally. Base salary plus monthly on‑target incentive, tied to gross‑margin performance of projects and services. Compensation will be based on experience level and the value you bring to the role. Company vehicle or car allowance, gas card, and travel expense coverage. Comprehensive health benefits, RRSP matching, and a Deferred Profit‑Sharing Plan. Your Career Path with Iron Dog As a Customer Solutions Executive, you’ll work directly with customers to understand their needs, identify opportunities, and deliver solutions. Over time, strong performers can grow into management as the business expands. As a Customer Solutions Manager, you’ll bring leadership experience and help shape Iron Dog’s customer and growth strategy from day one. Both paths offer the opportunity to make a meaningful impact on how Iron Dog serves and grows its customer base across Atlantic Canada. Why Iron Dog At Iron Dog, we combine technical excellence with genuine client care. You’ll join a team that values initiative, integrity, and practical problem‑solving. We operate with the agility of a growing company and the credibility of seasoned industry professionals. If you’re ready to build lasting relationships, deliver smart mechanical solutions, and grow with a company that’s committed to doing things right, we’d like to hear from you. Please note: Only those selected for further consideration will be contacted. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Construction #J-18808-Ljbffr