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Manager, Digital Solutions

4 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan Full time

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Director, Digital Solutions, you’ll manage and drive OGC’s Digital program across all business functions, as defined by the digital framework/strategy. You will also manage a robust Digital program management practice and collaborate with the PMO and ITS for the overall prioritization, planning and supporting the execution of the Digital roadmap.

The core parts of your role will be to:

  1. Responsible for management and governance activities of the Digital program (Web, Mobile, Salesforce Sales and Service Cloud and Marketing Cloud)
  2. Responsible for ensuring the expected outcomes of the digital strategy and roadmap are met
  3. Assisting the Director, Digital Solutions in development of strategy and roadmaps
  4. Develop solutions and make recommendations based on an understanding of the digital strategy and stakeholder needs.
  5. Contribute to long-term planning for all digital solutions to ensure continuous improvement of OGC’s digital presence.
  6. Work with the PMO, Member Experience, Marketing and Communications teams on intake and prioritization frameworks to optimize projects, enhancements, operations and ensure proper resource allocation
  7. Manage a team of Web and Mobile analysts, and Salesforce developers
  8. Report on KPIs to measure and evaluate the effectiveness of the program
  9. Capture and mitigate risks; escalate risks to the Director of Digital Solutions
  10. Ensure issues are documented and resolved
  11. Help define and refine the program governance (controls)
  12. Work as a collaborative team member to achieve all outcomes.
  13. Mentor junior members of the Digital team and collaborate effectively with peers.

Leadership Skills

  1. Responsible for team development through recruiting, leading, coaching, mentoring, and developing team members. Maintains a safe, secure, and legally compliant work environment.
  2. With a strong sense of business insight and spirit of collaboration, builds and maintains relationships with management, staff and other stakeholders including vendors. As part of the IT leadership, develops and maintains, models and processes for engaging and informing stakeholders. Engagement and informing may include items such as technology trends, metrics, and cross departmental education.
  3. As a leader, fosters balance between change and continuity, and acts as effective liaison in challenging situations to achieve desired results. Demonstrates a commitment to accept, implement and lead the behavioural and technical changes required to achieve organizational goals.
  4. Creates an environment to engage and develop others to work congruently toward achieving common goals within the direct team and in the organization at large.
  5. Develops and manages departmental goals, effective KPIs and roadmaps based on defined strategies and goals. Identifies and evaluates trends and options.
  6. Maintains personal expertise on applicable technology and future trends. Uses expertise as foundation for contributing to discussions and recommendations regarding future technology direction at OTIP.
Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  1. Education Bachelor’s degree in Information Systems, Business or equivalent.
  2. 5+ years’ experience in Web, Mobile and Salesforce industry, and a post-secondary education
  3. Experience managing digital initiatives that deliver outcomes based on business strategy and priorities.
  4. Excellent program/project management knowledge and experience (tools and techniques).
  5. Ability to balance strategic vision and execution capabilities to deliver results
  6. Stays current and understands emerging Digital technology trends and best practices
  7. Knowledge of Salesforce ecosystem (e.x Sales & Service, Marketing Cloud, Experience)
  8. Strong analytical skills
  9. Excellent organizational, leadership, and decision-making skills
Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

Let’s work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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